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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1291-1300 out of 2471

FB

Federico B

08/27/19

2.5 out of 5

"Good basic crm"

What do you like best about Zoho CRM? The fact that Zoho has a complete set of tools that can be integrated What do you dislike about Zoho CRM?

DD

Dennis D

08/27/19

4.5 out of 5

"We love Zoho"

What do you like best about Zoho CRM? We've been using zoho mail and crm for the last year and are really happy about it! What do you dislike about Zoho CRM?

AU

Anonymous User

08/27/19

2.5 out of 5

"Zoho CRM an Experince"

What do you like best about Zoho CRM? Beyond the simple task of Workflows, custom fields and workflows, Zoho CRM makes it quite simple to locate your last communication and continue from where you last stopped, be it with a client, a deal or a lead. We use other Zoho Products and the CRM syncs very well. It also syncs to many other external programs that we use in house. It is almost perfect for a connected workflow. Making custom workflows and apporval blueprints is a very simple process ...

Read more

AU

Anonymous User

08/27/19

2 out of 5

"Simple webmail provider with fast guided setup"

What do you like best about Zoho CRM? From start to end you'll get help on how to set everything up for your domain, from the DNS to the MX-Records and DMARC records. it's basically only copy-paste everything that their help pages provide.

AU

Anonymous User

08/26/19

4 out of 5

"ZOHO - The Most Convenient to Use CRM Software"

What do you like best about Zoho CRM? Mobile Access - It is so convenient to use the CRM App in my phone that I sometimes feel it's a sales assistant rather than the Phone App. I save a lot of time with this App. It keeps the call records as well.

AU

Anonymous User

08/26/19

5 out of 5

"Zoho is very user friendly."

What do you like best about Zoho CRM? I like how it is very user friendly and easy to figure out. I was able to figure it out and use it quickly. What do you dislike about Zoho CRM?

AU

Anonymous User

08/26/19

4.5 out of 5

"Zoho the best CRM"

What do you like best about Zoho CRM? In Zoho you could form up as team like in a common room and then you can assign tasks to each member and each of the member can update his stauts on the task and all the could be managed smoothly and very simply

AU

Anonymous User

08/26/19

4 out of 5

"Good! "

What do you like best about Zoho CRM? I like the integrations of so many services What do you dislike about Zoho CRM?

RK

Ronit K

08/26/19

5 out of 5

"It is the best CRM software on the internet."

What do you like best about Zoho CRM? Map and Automate Sales Processes with Blueprint. It's very reliable and trustworthy. What do you dislike about Zoho CRM?

AU

Anonymous User

08/26/19

4 out of 5

"ZOHO - The Most Convenient to Use CRM Software"

What do you like best about Zoho CRM? Mobile Access - It is so convenient to use the CRM App in my phone that I sometimes feel it's a sales assistant rather than the Phone App. I save a lot of time with this App. It keeps the call records as well.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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