9.8
SpotScore
Zoho CRM Reviews in September 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 111-120 out of 2471
AU
Anonymous User
07/12/23
"Difficult to Navigate, Frequent Bugs, Poor Support"
What do you like best about Zoho CRM? Integration across CRM, Email Campaigns and Projects What do you dislike about Zoho CRM?
MG
Maddy G
07/12/23
"Zoho CRM allowed our business to simplify our workflows in one place."
What do you like best about Zoho CRM? The customisation that is offered at different priced tiers What do you dislike about Zoho CRM?
MG
Maddy G
07/12/23
"Zoho CRM allowed our business to simplify our workflows in one place."
What do you like best about Zoho CRM? The customisation that is offered at different priced tiers What do you dislike about Zoho CRM?
HM
Hemant M
07/12/23
"Review for Zoho CRM"
What do you like best about Zoho One? It beneficial to manage the leads and existing accounts of the company, we can also trach the reports What do you dislike about Zoho One?
HM
Hemant M
07/12/23
"Review for Zoho CRM"
What do you like best about Zoho One? It beneficial to manage the leads and existing accounts of the company, we can also trach the reports What do you dislike about Zoho One?
JD
John D
07/11/23
"Awful CRM Does Not Integrate Well"
What do you like best about Zoho CRM? The only good thing about Zoho CRM is that if you're on a budget or have a very small amount of leads, it will at least give you a place to store your lead's information.
MS
Mohit S
07/09/23
"Zoho Books - The Accounting Software"
What do you like best about Zoho One? Zoho Books has all the required features for accounting i.e. GST compilation, e-Invoicing, on time return filings etc., but the best thing is that it offers the same thing on the application as well.
MS
Mohit S
07/09/23
"Zoho Books - The Accounting Software"
What do you like best about Zoho One? Zoho Books has all the required features for accounting i.e. GST compilation, e-Invoicing, on time return filings etc., but the best thing is that it offers the same thing on the application as well.
JP
Jorge P
07/07/23
"Good CRM Service"
What do you like best about Zoho CRM? What I like the most about Zoho CRM is its integration capability since it integrates with other Zoho applications and third-party tools, allowing my business to create a connected ecosystem of applications. Integration with tools such as Zoho Campaigns, Zoho Desk, Zoho Books, and popular third-party applications.
JP
Jorge P
07/07/23
"Good CRM Service"
What do you like best about Zoho CRM? What I like the most about Zoho CRM is its integration capability since it integrates with other Zoho applications and third-party tools, allowing my business to create a connected ecosystem of applications. Integration with tools such as Zoho Campaigns, Zoho Desk, Zoho Books, and popular third-party applications.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].