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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1181-1190 out of 2471

AU

Anonymous User

09/25/19

3 out of 5

"Counterintuitive to use, tough to setup"

What do you like best about Zoho CRM? Clean look and less text filled up on the page. What do you dislike about Zoho CRM?

AU

Anonymous User

09/25/19

0.5 out of 5

"Incomplete CRM , low usability , would not recommend !"

What do you like best about Zoho CRM? The overall appearance is okay...Easy to edit records. Sharing records between reps is relatively straight forward and makes it easy to centralize information on leads.

AU

Anonymous User

09/25/19

4 out of 5

"Fun and user friendly"

What do you like best about Zoho CRM? It is a fun to use it and it is extremely user friendly What do you dislike about Zoho CRM?

AU

Anonymous User

09/24/19

5 out of 5

"Simple and with great features for sales management."

What do you like best about Zoho CRM? It is a simple to use but with great features for sales management. A cost-effective system that has lots of functions.

EE

Emelis Emilia V

09/24/19

4.5 out of 5

"Gather everything we need to work with follow-ups. "

What do you like best about Zoho CRM? Follow-ups can be easily and completely live, in full work. Zoho unifies tools that are used to manage business, group collaboration, and much more. Work files can be configured to be placed in publicly accessible areas, where our colleagues can have accessibility to them, and can edit them at any time and then upload them again on the platform. We like being able to work with Microsoft office, with which we can publish information about our work on ...

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AU

Anonymous User

09/24/19

4.5 out of 5

"Never lose contact with ZoHo"

What do you like best about Zoho CRM? Our office never loses contacts with Zoho. you can put all your contact information about a client in one location. customer support is really 24 hours a day, 7 days a week. Updating is easy and can be done with their Mobile application.

AU

Anonymous User

09/24/19

4.5 out of 5

"Zoho CRM is great!"

What do you like best about Zoho CRM? Zoho CRM is a great, affordable way to manage our leads and contacts. We really like the webform integration. What do you dislike about Zoho CRM?

AU

Anonymous User

09/24/19

2.5 out of 5

"My ZohoCRM Experience"

What do you like best about Zoho CRM? I consider my experience using ZohoCRM average as I don hate it but I don't like it either or may because we are using a customized app built inside ZohoCRM

AU

Anonymous User

09/24/19

5 out of 5

"Great crm"

What do you like best about Zoho CRM? I love how I can email customers from the crm, create a lead, also categorize where the leads came from and find leads that way. The best part is I can save the password so it automatically logs on

AU

Anonymous User

09/24/19

5 out of 5

"Fantastic software Zoho crm"

What do you like best about Zoho CRM? It is more user friendly, and save lot of time while in production What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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