9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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AU
Anonymous User
09/25/19
"Very helpful"
What do you like best about Zoho CRM? It has an excellent features, easy to use What do you dislike about Zoho CRM?
AU
Anonymous User
09/25/19
"Easy To Handle"
What do you like best about Zoho CRM? Easy to login and grid view was good, features are good What do you dislike about Zoho CRM?
AU
Anonymous User
09/25/19
"Zoho- best mail box "
What do you like best about Zoho CRM? It allow you to use your own company domain to use for sending email. What do you dislike about Zoho CRM?
AU
Anonymous User
09/24/19
"Zoro one of the CRM"
What do you like best about Zoho CRM? It's user friendly and having multiple product associated with it which provide greater range of solutions What do you dislike about Zoho CRM?
AU
Anonymous User
09/24/19
"Never lose contact with ZoHo"
What do you like best about Zoho CRM? Our office never loses contacts with Zoho. you can put all your contact information about a client in one location. customer support is really 24 hours a day, 7 days a week. Updating is easy and can be done with their Mobile application.
AU
Anonymous User
09/24/19
"My ZohoCRM Experience"
What do you like best about Zoho CRM? I consider my experience using ZohoCRM average as I don hate it but I don't like it either or may because we are using a customized app built inside ZohoCRM
AU
Anonymous User
09/24/19
"Does the job but difficult to use "
What do you like best about Zoho CRM? - CRM functions, keeping contacts and sales pipeline info in 1 place - Reporting is relevant
AU
Anonymous User
09/24/19
"Zoho CRM is great!"
What do you like best about Zoho CRM? Zoho CRM is a great, affordable way to manage our leads and contacts. We really like the webform integration. What do you dislike about Zoho CRM?
AU
Anonymous User
09/24/19
"Simple and with great features for sales management."
What do you like best about Zoho CRM? It is a simple to use but with great features for sales management. A cost-effective system that has lots of functions.
AU
Anonymous User
09/24/19
"Fantastic software Zoho crm"
What do you like best about Zoho CRM? It is more user friendly, and save lot of time while in production What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].