9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1191-1200 out of 2471
AU
Anonymous User
09/24/19
"Great crm"
What do you like best about Zoho CRM? I love how I can email customers from the crm, create a lead, also categorize where the leads came from and find leads that way. The best part is I can save the password so it automatically logs on
EE
Emelis Emilia V
09/24/19
"Gather everything we need to work with follow-ups. "
What do you like best about Zoho CRM? Follow-ups can be easily and completely live, in full work. Zoho unifies tools that are used to manage business, group collaboration, and much more. Work files can be configured to be placed in publicly accessible areas, where our colleagues can have accessibility to them, and can edit them at any time and then upload them again on the platform. We like being able to work with Microsoft office, with which we can publish information about our work on ...
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AU
Anonymous User
09/23/19
"Gets the Job Done"
What do you like best about Zoho CRM? I like the integration options that allow it to work with other software What do you dislike about Zoho CRM?
AU
Anonymous User
09/23/19
"Zoho - A nice CRM which is easy to use"
What do you like best about Zoho CRM? Zoho is very easy to use and one of the things I liked best about it was how easy it is to send template emails to multiple (even in the 100s of contacts) contacts and then track the opening of these emails. It also has a good flag system where you can mark leads as red, amber, or green, depending on their priority
AU
Anonymous User
09/23/19
"Good CRM platform with easy to use features"
What do you like best about Zoho CRM? Easy integration with other apps like Zapier, as well as good management of prospects and leads via the integration with phone systems.
SB
Sahil B
09/22/19
"Great tool in a budget"
What do you like best about Zoho CRM? The tool is extensive and the complete zoho ecosystem makes it much better and a compete setup for your business What do you dislike about Zoho CRM?
SR
Sonya R
09/21/19
"It is a multifunctional platform"
What do you like best about Zoho CRM? Zoho CRM offers many useful functions, it really is effective to capture leads. Also greatly improves the quality of communication since we can link social networks and email to a platform.
SR
Sonya R
09/21/19
"It is a multifunctional platform"
What do you like best about Zoho CRM? Zoho CRM offers many useful functions, it really is effective to capture leads. Also greatly improves the quality of communication since we can link social networks and email to a platform.
KW
Kelly W
09/21/19
"Solid CRM, Feature Rich"
What do you like best about Zoho CRM? Feature rich with matured sections of the software which "do as it says" vs "it tries to do that". Once fully setup and integrated with internal processes Zoho CRM does help companies achieve and track long terms goals.
AU
Anonymous User
09/21/19
"A great tool for the business "
What do you like best about Zoho CRM? The ease of customising it to match your business needs,of loading the information and the way it prepares all the reports for you to help you understand the priority tasks
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].