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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1191-1200 out of 2471

AU

Anonymous User

09/24/19

3.5 out of 5

"Zoro one of the CRM"

What do you like best about Zoho CRM? It's user friendly and having multiple product associated with it which provide greater range of solutions What do you dislike about Zoho CRM?

AU

Anonymous User

09/24/19

2 out of 5

"Does the job but difficult to use "

What do you like best about Zoho CRM? - CRM functions, keeping contacts and sales pipeline info in 1 place - Reporting is relevant

AU

Anonymous User

09/23/19

4 out of 5

"Zoho - A nice CRM which is easy to use"

What do you like best about Zoho CRM? Zoho is very easy to use and one of the things I liked best about it was how easy it is to send template emails to multiple (even in the 100s of contacts) contacts and then track the opening of these emails. It also has a good flag system where you can mark leads as red, amber, or green, depending on their priority

AU

Anonymous User

09/23/19

3.5 out of 5

"Gets the Job Done"

What do you like best about Zoho CRM? I like the integration options that allow it to work with other software What do you dislike about Zoho CRM?

AU

Anonymous User

09/23/19

4 out of 5

"Good CRM platform with easy to use features"

What do you like best about Zoho CRM? Easy integration with other apps like Zapier, as well as good management of prospects and leads via the integration with phone systems.

SB

Sahil B

09/22/19

4 out of 5

"Great tool in a budget"

What do you like best about Zoho CRM? The tool is extensive and the complete zoho ecosystem makes it much better and a compete setup for your business What do you dislike about Zoho CRM?

AU

Anonymous User

09/21/19

5 out of 5

"A great tool for the business "

What do you like best about Zoho CRM? The ease of customising it to match your business needs,of loading the information and the way it prepares all the reports for you to help you understand the priority tasks

SR

Sonya R

09/21/19

4.5 out of 5

"It is a multifunctional platform"

What do you like best about Zoho CRM? Zoho CRM offers many useful functions, it really is effective to capture leads. Also greatly improves the quality of communication since we can link social networks and email to a platform.

KW

Kelly W

09/21/19

3.5 out of 5

"Solid CRM, Feature Rich"

What do you like best about Zoho CRM? Feature rich with matured sections of the software which "do as it says" vs "it tries to do that". Once fully setup and integrated with internal processes Zoho CRM does help companies achieve and track long terms goals.

SR

Sonya R

09/21/19

4.5 out of 5

"It is a multifunctional platform"

What do you like best about Zoho CRM? Zoho CRM offers many useful functions, it really is effective to capture leads. Also greatly improves the quality of communication since we can link social networks and email to a platform.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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