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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1171-1180 out of 2471

SK

Shova K

09/26/19

4.5 out of 5

"All in one customer management tool"

What do you like best about Zoho CRM? Zoho CRM is all in one app that allows us to support customers, manage the project, conduct marketing, and run various promotions online.

HP

Hywel P

09/26/19

2.5 out of 5

"Just starting out......"

What do you like best about Zoho CRM? At the beginning of the trial, but initial investigations will work and this is all driven from using Zoho Projects What do you dislike about Zoho CRM?

AU

Anonymous User

09/25/19

5 out of 5

"User Friendly database"

What do you like best about Zoho CRM? Customise as per requirements and import snd export option What do you dislike about Zoho CRM?

AU

Anonymous User

09/25/19

5 out of 5

"Easy To Handle"

What do you like best about Zoho CRM? Easy to login and grid view was good, features are good What do you dislike about Zoho CRM?

TT

Thomas T

09/25/19

4.5 out of 5

"Zoho CRM review"

What do you like best about Zoho CRM? The learning curve to use the CRM is easy. The CRM platform is perfect for B2B/B2C sales. What do you dislike about Zoho CRM?

HB

Hope B

09/25/19

4.5 out of 5

"Easy CRM Software with a lot of process improvement"

What do you like best about Zoho CRM? I think that Zoho has automated and created great databases that I am able to use everyday in Real Estate. I have found the leads management to be really useful in managing all my contacts and making sure that I am following up with their work on a timely basis. I have been able to use Zoho's dashboards to create my own workflow of managing clients based on their location in the process(leasing, buying, prospect) and this has been a great prioritization ...

Read more

AU

Anonymous User

09/25/19

3 out of 5

"Counterintuitive to use, tough to setup"

What do you like best about Zoho CRM? Clean look and less text filled up on the page. What do you dislike about Zoho CRM?

TS

Tony S

09/25/19

4 out of 5

"Easy, flexible and very affordable CRM"

What do you like best about Zoho CRM? What I like the most with Zoho is that they have a very flexible and affordable pricing that let us grow progressively. With time we are using more and more modules and thus we are having more and more users.

AU

Anonymous User

09/25/19

5 out of 5

"Very helpful"

What do you like best about Zoho CRM? It has an excellent features, easy to use What do you dislike about Zoho CRM?

AU

Anonymous User

09/25/19

4 out of 5

"Zoho- best mail box "

What do you like best about Zoho CRM? It allow you to use your own company domain to use for sending email. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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