9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1171-1180 out of 2471
HP
Hywel P
09/26/19
"Just starting out......"
What do you like best about Zoho CRM? At the beginning of the trial, but initial investigations will work and this is all driven from using Zoho Projects What do you dislike about Zoho CRM?
SK
Shova K
09/26/19
"All in one customer management tool"
What do you like best about Zoho CRM? Zoho CRM is all in one app that allows us to support customers, manage the project, conduct marketing, and run various promotions online.
AU
Anonymous User
09/25/19
"Counterintuitive to use, tough to setup"
What do you like best about Zoho CRM? Clean look and less text filled up on the page. What do you dislike about Zoho CRM?
TS
Tony S
09/25/19
"Easy, flexible and very affordable CRM"
What do you like best about Zoho CRM? What I like the most with Zoho is that they have a very flexible and affordable pricing that let us grow progressively. With time we are using more and more modules and thus we are having more and more users.
HB
Hope B
09/25/19
"Easy CRM Software with a lot of process improvement"
What do you like best about Zoho CRM? I think that Zoho has automated and created great databases that I am able to use everyday in Real Estate. I have found the leads management to be really useful in managing all my contacts and making sure that I am following up with their work on a timely basis. I have been able to use Zoho's dashboards to create my own workflow of managing clients based on their location in the process(leasing, buying, prospect) and this has been a great prioritization ...
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AU
Anonymous User
09/25/19
"Fun and user friendly"
What do you like best about Zoho CRM? It is a fun to use it and it is extremely user friendly What do you dislike about Zoho CRM?
AU
Anonymous User
09/25/19
"Counterintuitive to use, tough to setup"
What do you like best about Zoho CRM? Clean look and less text filled up on the page. What do you dislike about Zoho CRM?
TT
Thomas T
09/25/19
"Zoho CRM review"
What do you like best about Zoho CRM? The learning curve to use the CRM is easy. The CRM platform is perfect for B2B/B2C sales. What do you dislike about Zoho CRM?
AU
Anonymous User
09/25/19
"User Friendly database"
What do you like best about Zoho CRM? Customise as per requirements and import snd export option What do you dislike about Zoho CRM?
AU
Anonymous User
09/25/19
"Incomplete CRM , low usability , would not recommend !"
What do you like best about Zoho CRM? The overall appearance is okay...Easy to edit records. Sharing records between reps is relatively straight forward and makes it easy to centralize information on leads.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].