9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1161-1170 out of 2471
DH
Drew H
10/01/19
"ZOHO was a great early data option for our compan"
What do you like best about Zoho CRM? We used ZOHO early on as an online data site, and it was a great option for our needs. We routed a lot of our google suite info through ZOHO and it was our main source for data, presentations, databases, wikis, etc.
AN
Aseem N
09/30/19
"Great management experience with the application functionalities and support"
What do you like best about Zoho CRM? the interface of the application is very friendly and flexibility of scheduling tasks and operation based on requirements of the organisation and as and when customize-able also based on users or employment needs. The integration and implementation of the tool was easier too for multiple workstations of company.
PB
Peter B
09/29/19
"Customer management platform with excellent email features"
What do you like best about Zoho CRM? I think many of the customer relationship management platforms that are available today have many of the same features, so what I like about Zoho CRM compared to those applications is that Zoho itself has many other applications that we can integrate with it. So even though I like all of the features that Zoho CRM provides in terms of settings, assignments, due dates, call notes and email marketing campaigns, we can extend it even further by using ...
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IP
ILYAS P
09/29/19
"Nice software to manage your leads and contacts"
What do you like best about Zoho CRM? Easy to set up basic functionalities in CRM and less cost compared to other providers What do you dislike about Zoho CRM?
GK
Gary K O
09/27/19
"Zoho CRM the complete tool for all kind of businesses."
What do you like best about Zoho CRM? Zoho CRM turns out to be simple enough to start a company's sales process right away, but powerful enough for complete workflows, automation, integrations, and custom solutions. The collection of information from contacts and customers that is of great help since it does so by creating a well structured database, thus adding greater value to its offer, thus improving the quality of the treatment and customer satisfaction by offering the solution that ...
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AU
Anonymous User
09/27/19
"Zoho for the win! "
What do you like best about Zoho CRM? Zoho has been amazing for us. We are a startup and were looking for a CRM that could scale with us and our budget. Zoho was the perfect fit and has all the features we need while starting out and is then easily upgradable as we scale.
AU
Anonymous User
09/27/19
"Zoho the best"
What do you like best about Zoho CRM? Zoho is a very interesting Crm and is free. The free version is interesting and useful. I like very much this Crm because if very simple to use it.
AU
Anonymous User
09/27/19
"Zoho has multiple features"
What do you like best about Zoho CRM? Zoho easily provides the data that you need through easy report templates and various data filtering. It also provides insight into the lead's journey through our email marketing practices.
AU
Anonymous User
09/27/19
"Zoho has multiple features"
What do you like best about Zoho CRM? Zoho easily provides the data that you need through easy report templates and various data filtering. It also provides insight into the lead's journey through our email marketing practices.
AU
Anonymous User
09/26/19
"Good product to get started with CRM"
What do you like best about Zoho CRM? Zoho was well priced and had the basic functionality of a CRM that we were looking for. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].