9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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AU
Anonymous User
10/11/19
"Free & Easy to use "
What do you like best about Zoho CRM? Zoho is very user friendly. Specially the communication part. It’s also free to use if you want know about what exactly the CRM is !
ND
Nate D
10/11/19
"Does the job"
What do you like best about Zoho CRM? Probably my favourite thing is that It has lots of integration with other apps. Zoho has a lot of their own apps but they aren't always the best solution, so it's a good thing that it integrates with so many other solutions out there.
GL
Giorgi L
10/11/19
"Great modular CRM."
What do you like best about Zoho CRM? I like how it integrates well with other Zoho products such as Zoho Sales IQ. It's super easy to set up, highly customizable and provides a lot of functionality for a very low price.
AV
Arpita V
10/10/19
"Zoho experience"
What do you like best about Zoho CRM? Its easy to use once you understand it and preety easy to maintaon What do you dislike about Zoho CRM?
AU
Anonymous User
10/10/19
"Solid software, inexpensive options"
What do you like best about Zoho CRM? What I really liked about Zoho was all of the capability and the "Enterprise" feel without the hefty enterprise price tag. There are a lot of different options for both sales and marketing (my primary uses) and many add-ons and integrations available as well.
AU
Anonymous User
10/10/19
"Solid software, inexpensive options"
What do you like best about Zoho CRM? What I really liked about Zoho was all of the capability and the "Enterprise" feel without the hefty enterprise price tag. There are a lot of different options for both sales and marketing (my primary uses) and many add-ons and integrations available as well.
MM
Minh M
10/10/19
"Simple. Easy Access"
What do you like best about Zoho CRM? These are some of the reason as to my i like to use Zoho. They system is colourful, it is simple to use, easy to navigate between each team member. The layout is very easy to use and it customizable.
ET
Elisabeth T
10/10/19
"The sales management software that promises to change your company's course for the better."
What do you like best about Zoho CRM? I like this program because its very versatile in the way of collecting information of interest to the user, which is of totl importance to have a track of points of interest of certain companies or sales, the structuring of a base of well-organized data for later analysis and interpretation are things that increase productivity using this software and it is one of the things that kept me sitting for hours, the need to thoroughly test this great tool.
AU
Anonymous User
10/09/19
"User friendly"
What do you like best about Zoho CRM? It is user friendly for a small business What do you dislike about Zoho CRM?
AU
Anonymous User
10/09/19
"It works well regardless if you’re a small business, an entrepreneur, or a large enterprise"
What do you like best about Zoho CRM? I like the best part of tracking sales, and engage customers in different platforms. Likewise, its mobile platform lets you take CRM on location so can get updates fast and real-time, and close more deals even when on the go.It automates vital sales operations & It automates vital sales operations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].