9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1121-1130 out of 2471
AU
Anonymous User
10/16/19
"Zoho is changing the game in terms of Sales Data"
What do you like best about Zoho CRM? I love the organizational aspect of Zoho. Being able to have all my leads and meetings and information in essentially a one stop place has made doing business so much easier for our company
AU
Anonymous User
10/16/19
"easy and helpful"
What do you like best about Zoho CRM? It's simplicity and easy friendly use. It has a Clark interface that make the learning curve way more linear. What do you dislike about Zoho CRM?
SJ
Shwetha J
10/16/19
"Zoho CRM: A Powerful tool for a successful business"
What do you like best about Zoho CRM? Zoho CRM has a simple and customizable dashboard. It provides daily updates about our business, leads, sales process, and many more. It also streamlines our processes by managing the content, posts, workflow, etc. Zoho CRM also was once used for email marketing, which was an easy task to carry out. With this, we also received a few leads to our company. Along with these, it also has the ability to track good leads, which impressed me. We could capture ...
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AU
Anonymous User
10/15/19
"Good and actively growing CRM feature set with good API and automation"
What do you like best about Zoho CRM? Easy to administer, change and configure What do you dislike about Zoho CRM?
DM
Dena M
10/15/19
"okay for a basic crm"
What do you like best about Zoho CRM? Fairly user friendly, with a decent UI for the free version What do you dislike about Zoho CRM?
AT
Andre T
10/14/19
"Best CRM for low cost"
What do you like best about Zoho CRM? What I like most about this program is without a doubt that it allows me to automate actions and processes, make my business much more fluid and dynamic when it comes to getting potential clients, since the fact that I can make your business work in Automatic is a huge advantage since your business will always remain in constant work and income production for you and your business at all times.
AG
Alejandro G
10/14/19
"Straightforward interface and navigation"
What do you like best about Zoho CRM? It automates daily sales tasks, converts web visitors into hot leads, imports prospects from external sources and parties including events, emails, or conferences.
AU
Anonymous User
10/14/19
"For free, it gets the job done."
What do you like best about Zoho CRM? I most enjoy the free tier. Its nice that I can perform basic CRM functions at no cost. What do you dislike about Zoho CRM?
ME
Mohammad E
10/13/19
"It is a good CRM solution"
What do you like best about Zoho CRM? ZOHO is a good, easy, and up-gradable CRM solution What do you dislike about Zoho CRM?
ME
Mohammad E
10/13/19
"It is a good CRM solution"
What do you like best about Zoho CRM? ZOHO is a good, easy, and up-gradable CRM solution What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].