9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1141-1150 out of 2471
AU
Anonymous User
10/09/19
"Fast and secure"
What do you like best about Zoho CRM? Zoho teams are very good. This CRM meets all the requirement. What do you dislike about Zoho CRM?
AU
Anonymous User
10/09/19
"Fast and secure"
What do you like best about Zoho CRM? Zoho teams are very good. This CRM meets all the requirement. What do you dislike about Zoho CRM?
AG
Ajay G
10/09/19
"Zoho CRM is the best tool for SMB"
What do you like best about Zoho CRM? Zoho have lots app so if you needs the zoho project and CRM both than it works very great.. becuase it help the SMB to track the project and give better support to client via CRM portal.
AU
Anonymous User
10/08/19
"Condensed CRM"
What do you like best about Zoho CRM? Helps integrate email, calendar and other functions What do you dislike about Zoho CRM?
AK
Ayesha K
10/08/19
"It is quite a perfect option for our business to manage our office's system"
What do you like best about Zoho CRM? Zoho CRM helped us keep our sales and marketing system well maintained. What do you dislike about Zoho CRM?
AU
Anonymous User
10/07/19
"Great product with endless opportunities for customization"
What do you like best about Zoho CRM? It allows all key account stakeholders to have a centralized area for communication regarding accounts. Our ops and commercial teams had so many breakdowns in communication prior to implementing Zoho.
AU
Anonymous User
10/06/19
"I recently heard about Zoho"
What do you like best about Zoho CRM? The fact that it makes expense report easy to tackle. What do you dislike about Zoho CRM?
AU
Anonymous User
10/05/19
"Best CRM Management & marketing platform for Beginners & Professionals"
What do you like best about Zoho CRM? Best part of the Zoho CRM is their flexible plans along with the free trial with 3 active users, ease of generating leads, and also their smooth integration with Google apps.
WL
Webart L
10/05/19
"Easy to Use"
What do you like best about Zoho CRM? The User-Friendly interface. It's really intuitive tu use! What do you dislike about Zoho CRM?
AU
Anonymous User
10/05/19
"Good for Running Business. "
What do you like best about Zoho CRM? There are many options which can help us to grow our business such as Forms, CRM, Project Management. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].