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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1141-1150 out of 2471

AU

Anonymous User

10/09/19

3 out of 5

"Fast and secure"

What do you like best about Zoho CRM? Zoho teams are very good. This CRM meets all the requirement. What do you dislike about Zoho CRM?

AU

Anonymous User

10/09/19

4 out of 5

"It works well regardless if you’re a small business, an entrepreneur, or a large enterprise"

What do you like best about Zoho CRM? I like the best part of tracking sales, and engage customers in different platforms. Likewise, its mobile platform lets you take CRM on location so can get updates fast and real-time, and close more deals even when on the go.It automates vital sales operations & It automates vital sales operations.

AU

Anonymous User

10/09/19

3.5 out of 5

"User friendly"

What do you like best about Zoho CRM? It is user friendly for a small business What do you dislike about Zoho CRM?

AK

Ayesha K

10/08/19

4.5 out of 5

"It is quite a perfect option for our business to manage our office's system"

What do you like best about Zoho CRM? Zoho CRM helped us keep our sales and marketing system well maintained. What do you dislike about Zoho CRM?

AU

Anonymous User

10/08/19

4.5 out of 5

"Condensed CRM"

What do you like best about Zoho CRM? Helps integrate email, calendar and other functions What do you dislike about Zoho CRM?

AU

Anonymous User

10/07/19

4.5 out of 5

"Great product with endless opportunities for customization"

What do you like best about Zoho CRM? It allows all key account stakeholders to have a centralized area for communication regarding accounts. Our ops and commercial teams had so many breakdowns in communication prior to implementing Zoho.

AU

Anonymous User

10/06/19

5 out of 5

"I recently heard about Zoho"

What do you like best about Zoho CRM? The fact that it makes expense report easy to tackle. What do you dislike about Zoho CRM?

AU

Anonymous User

10/05/19

5 out of 5

"Best CRM Management & marketing platform for Beginners & Professionals"

What do you like best about Zoho CRM? Best part of the Zoho CRM is their flexible plans along with the free trial with 3 active users, ease of generating leads, and also their smooth integration with Google apps.

WL

Webart L

10/05/19

3.5 out of 5

"Easy to Use"

What do you like best about Zoho CRM? The User-Friendly interface. It's really intuitive tu use! What do you dislike about Zoho CRM?

AU

Anonymous User

10/05/19

4 out of 5

"Good for Running Business. "

What do you like best about Zoho CRM? There are many options which can help us to grow our business such as Forms, CRM, Project Management. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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