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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1111-1120 out of 2471

AU

Anonymous User

10/19/19

2 out of 5

"Zoho CRM seemed counterintuitive in use"

What do you like best about Zoho CRM? Zoho CRM was priced affordably and performed basic contact management tasks. What do you dislike about Zoho CRM?

KT

Khalid T

10/18/19

5 out of 5

"Best CRM application i ever had"

What do you like best about Zoho CRM? Zoho CRM provides multiple services like surveys, Forms, sales leads, Emails, invoucing etc i am a entrepreneur i needed those services every day and for that i had to register on many websites or download many apps but when i came across zoho I like ut because it was providing all in just one site i am using it from last 2 years almost. And it never disappoint me ever

AU

Anonymous User

10/18/19

3.5 out of 5

"Get email by company name"

What do you like best about Zoho CRM? Easy & customize domain for email makes. Can get easy company domains in emails What do you dislike about Zoho CRM?

AU

Anonymous User

10/17/19

3 out of 5

"Comprehensive but not as user-friendly as I would hope"

What do you like best about Zoho CRM? The thing I like best about Zoho CRM is its potential to connect with all the other Zoho suite of tools., and the ability to import emails to track conversations.

AU

Anonymous User

10/17/19

3 out of 5

"Comprehensive but not as user-friendly as I would hope"

What do you like best about Zoho CRM? The thing I like best about Zoho CRM is its potential to connect with all the other Zoho suite of tools., and the ability to import emails to track conversations.

EA

Elias A

10/17/19

3 out of 5

"Just ok nothing to call home about"

What do you like best about Zoho CRM? The basic features you would look for in a CRM are there. Zoho is not that difficult to use so there's not that big of a learning curve

AU

Anonymous User

10/17/19

4.5 out of 5

"Awesome CRM for every firm"

What do you like best about Zoho CRM? It's ease to use. Well Zoho is awesome designed for What do you dislike about Zoho CRM?

AU

Anonymous User

10/17/19

4 out of 5

"Works great for the business"

What do you like best about Zoho CRM? After spending time working with Zoho, the program works the way that we need it for our business. The amount of custom changes and automation that you can do really helps acheiving what you want

NL

Nick L

10/17/19

4 out of 5

"Best CRM software for low pricing"

What do you like best about Zoho CRM? What I like about this program or platform is that it allows me to boost my business in a simple way, it is very useful for every business owner who is moving from conventional to modern advertising methods, since it helps you to publicize your business in a professional way Already having better results in a short time, it is certainly a great work tool for every business owner that is starting

EA

Elias A

10/17/19

3 out of 5

"Just ok nothing to call home about"

What do you like best about Zoho CRM? The basic features you would look for in a CRM are there. Zoho is not that difficult to use so there's not that big of a learning curve

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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