9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1111-1120 out of 2471
AU
Anonymous User
10/19/19
"Zoho CRM AN EXCELLENT APPLICATION TO USE"
What do you like best about Zoho CRM? Best part is it's very user friendly.. we get information about all the required things in one glance What do you dislike about Zoho CRM?
AU
Anonymous User
10/18/19
"Get email by company name"
What do you like best about Zoho CRM? Easy & customize domain for email makes. Can get easy company domains in emails What do you dislike about Zoho CRM?
KT
Khalid T
10/18/19
"Best CRM application i ever had"
What do you like best about Zoho CRM? Zoho CRM provides multiple services like surveys, Forms, sales leads, Emails, invoucing etc i am a entrepreneur i needed those services every day and for that i had to register on many websites or download many apps but when i came across zoho I like ut because it was providing all in just one site i am using it from last 2 years almost. And it never disappoint me ever
AU
Anonymous User
10/17/19
"Awesome CRM for every firm"
What do you like best about Zoho CRM? It's ease to use. Well Zoho is awesome designed for What do you dislike about Zoho CRM?
AU
Anonymous User
10/17/19
"Comprehensive but not as user-friendly as I would hope"
What do you like best about Zoho CRM? The thing I like best about Zoho CRM is its potential to connect with all the other Zoho suite of tools., and the ability to import emails to track conversations.
EA
Elias A
10/17/19
"Just ok nothing to call home about"
What do you like best about Zoho CRM? The basic features you would look for in a CRM are there. Zoho is not that difficult to use so there's not that big of a learning curve
AU
Anonymous User
10/17/19
"Comprehensive but not as user-friendly as I would hope"
What do you like best about Zoho CRM? The thing I like best about Zoho CRM is its potential to connect with all the other Zoho suite of tools., and the ability to import emails to track conversations.
AU
Anonymous User
10/17/19
"Works great for the business"
What do you like best about Zoho CRM? After spending time working with Zoho, the program works the way that we need it for our business. The amount of custom changes and automation that you can do really helps acheiving what you want
NL
Nick L
10/17/19
"Best CRM software for low pricing"
What do you like best about Zoho CRM? What I like about this program or platform is that it allows me to boost my business in a simple way, it is very useful for every business owner who is moving from conventional to modern advertising methods, since it helps you to publicize your business in a professional way Already having better results in a short time, it is certainly a great work tool for every business owner that is starting
EA
Elias A
10/17/19
"Just ok nothing to call home about"
What do you like best about Zoho CRM? The basic features you would look for in a CRM are there. Zoho is not that difficult to use so there's not that big of a learning curve
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].