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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1101-1110 out of 2471

JE

Joyce E

10/22/19

3.5 out of 5

"Good CRM worth Testing Out"

What do you like best about Zoho CRM? The most fascinating thing about Zoho is that other than organizing messages dependent on the business stream, it permits to set up calls to customers from the interface. The other added esteem that enables you to pull in clients through informal organizations through the apparatuses of Google+, Twitter and Facebook through an interpersonal organizations tab. It is exceptionally simple to utilize and has a well disposed interface.

AU

Anonymous User

10/21/19

4.5 out of 5

"Review for Zoho CRM"

What do you like best about Zoho CRM? It's very user friendly and allows a systematic way to interact with customers. What do you dislike about Zoho CRM?

AU

Anonymous User

10/21/19

3 out of 5

"A good CRM"

What do you like best about Zoho CRM? A good CRM at this pricing. Good for organization from small to mid size What do you dislike about Zoho CRM?

AU

Anonymous User

10/21/19

3.5 out of 5

"Best CRM with multiple features."

What do you like best about Zoho CRM? Zoho CRM is best to manage any kind of requirements in the organization. This comes with multiple features and we can easily add or modify existing features easily. It is one of the cheapest and reliable CRM.

AU

Anonymous User

10/21/19

3 out of 5

"A good CRM"

What do you like best about Zoho CRM? A good CRM at this pricing. Good for organization from small to mid size What do you dislike about Zoho CRM?

AU

Anonymous User

10/20/19

5 out of 5

"Zoho an amazing platform to raise request for your queries and track the same at real time"

What do you like best about Zoho CRM? Zoho has make mine and my team life so easy as its helps to raise request quickly and flow the same to respective resolver bucket and helps to track the status at sime time

AU

Anonymous User

10/20/19

5 out of 5

"Very Fast growing support to business "

What do you like best about Zoho CRM? Zoho is nonstop bed form for supporting to your business where you can get all type of the software support to your organisation in terms of CRM HR marketing and other things.

AU

Anonymous User

10/19/19

5 out of 5

"Zoho CRM AN EXCELLENT APPLICATION TO USE"

What do you like best about Zoho CRM? Best part is it's very user friendly.. we get information about all the required things in one glance What do you dislike about Zoho CRM?

AU

Anonymous User

10/19/19

4 out of 5

"Great features"

What do you like best about Zoho CRM? Zoho CRM has lots of bells and whistles that are useful for a sales team and tracking leads through the completion of the sale. Really appreciate the linkedin plugin that make the tracking of linkedin contacts within the zoho easy.

JR

John R

10/19/19

4.5 out of 5

"Great user experience"

What do you like best about Zoho CRM? It's easy to handle, the dashboard is intuitive and has a lot of functions to monitor all stages of the sales cycle. Zoho CRM also has a robust system to qualify leads. We can maintain communication through email and chat with our customers without losing important details.It allows us to make more accurate decisions with performance metrics, we can also analyze a large volume of data and observe them in a simple dashboard. Overall, the user experience ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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