9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1081-1090 out of 2471
AU
Anonymous User
10/23/19
"Great application for sales team"
What do you like best about Zoho CRM? Works beatififully on mobile and web. Superb feature packed software at a very generous price What do you dislike about Zoho CRM?
AU
Anonymous User
10/23/19
"Zoho offers flexibility and ease in setting up and automating our invoicing process."
What do you like best about Zoho CRM? One-time setup and the automation. This provides less work in getting accounts setup and activated. Once activated, it is essentially a click and it works monthly.
PM
Patrick M
10/23/19
"Started all excited. Ended meh."
What do you like best about Zoho CRM? It was fast to sign up and get started. Appeared robust and powerful. What do you dislike about Zoho CRM?
AU
Anonymous User
10/23/19
"The CRM that every sales company needs."
What do you like best about Zoho CRM? Zoho CRM is the best tool that a sales manager can ever hope for. It's intuitive design and easy to navigate tools and functions takes out the work in sales and allows the user to focus on the task at hand, to sell. Its tools are as efficient and useful i.e. account management, quotes, reporting, etc compared to its more expensive counterparts.
AU
Anonymous User
10/23/19
"Cloud based CRM"
What do you like best about Zoho CRM? mostly that it cloud-based and there isn't any configuration and infrastructure mess What do you dislike about Zoho CRM?
AU
Anonymous User
10/23/19
"Not the best but also not the worst. "
What do you like best about Zoho CRM? It has all of our franchisee contacts in one place as well as the ticketing system. What do you dislike about Zoho CRM?
AU
Anonymous User
10/23/19
"Zoho"
What do you like best about Zoho CRM? Zoho is really affordable, a lot of options are customizable What do you dislike about Zoho CRM?
BL
Ben L
10/22/19
"Zoho is awesome"
What do you like best about Zoho CRM? I like the look and flow of Zoho and the ease of use. What do you dislike about Zoho CRM?
AU
Anonymous User
10/22/19
"A little overwhelming at times"
What do you like best about Zoho CRM? It does do alot of different things but its a bit of a learning curve What do you dislike about Zoho CRM?
AU
Anonymous User
10/22/19
"Zoho makes remote working easy and helps keep track of work effortlessly"
What do you like best about Zoho CRM? I like the user interface and it’s functionality. Zoho gives access to important data in real time. Integration with google apps, Zoho suite apps.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].