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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1081-1090 out of 2471

AU

Anonymous User

10/23/19

3 out of 5

"Zoho"

What do you like best about Zoho CRM? Zoho is really affordable, a lot of options are customizable What do you dislike about Zoho CRM?

MY

Mahmoud Y

10/23/19

5 out of 5

"MY ZOHO REVIEW"

What do you like best about Zoho CRM? MY COMPANY HAVE A LARGE DATABASE IN ZOHO CRM FROM 2015 , ITS A GOOD SYSTEM AND VERY EASY TO USE

AU

Anonymous User

10/23/19

5 out of 5

"Very productive and useful platform"

What do you like best about Zoho CRM? Reports, accounts and great features for employee crm. What do you dislike about Zoho CRM?

PM

Patrick M

10/23/19

2.5 out of 5

"Started all excited. Ended meh."

What do you like best about Zoho CRM? It was fast to sign up and get started. Appeared robust and powerful. What do you dislike about Zoho CRM?

EF

Eby F

10/23/19

4 out of 5

"A good CRM which suites your Business needs."

What do you like best about Zoho CRM? It is a platform that helps us to keep track of each and every sales activity that happens inside your business. It has different modules aligned inside in it to push leads into the next stage according to the conversation that you have with your prospects.

AU

Anonymous User

10/23/19

3.5 out of 5

"Not the best but also not the worst. "

What do you like best about Zoho CRM? It has all of our franchisee contacts in one place as well as the ticketing system. What do you dislike about Zoho CRM?

AU

Anonymous User

10/23/19

3 out of 5

"Zoho"

What do you like best about Zoho CRM? Zoho is really affordable, a lot of options are customizable What do you dislike about Zoho CRM?

AU

Anonymous User

10/22/19

5 out of 5

"A little overwhelming at times"

What do you like best about Zoho CRM? It does do alot of different things but its a bit of a learning curve What do you dislike about Zoho CRM?

BL

Ben L

10/22/19

5 out of 5

"Zoho is awesome"

What do you like best about Zoho CRM? I like the look and flow of Zoho and the ease of use. What do you dislike about Zoho CRM?

PM

Patrick M

10/22/19

4 out of 5

"Solid CRM"

What do you like best about Zoho CRM? The price is perfect (free). At the end of the day, it's important to stay within budget, and this helps the bottom line a ton. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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