9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1091-1100 out of 2471
PM
Patrick M
10/22/19
"Solid CRM"
What do you like best about Zoho CRM? The price is perfect (free). At the end of the day, it's important to stay within budget, and this helps the bottom line a ton. What do you dislike about Zoho CRM?
MD
Michael D
10/22/19
"Switched to ZoomInfo"
What do you like best about Zoho CRM? Wasn't a big fan of this solution, we switched to Zoominfo after trying this program for less than a month. What do you dislike about Zoho CRM?
HM
Hans M
10/22/19
"Free version not robust enough"
What do you like best about Zoho CRM? The free version has a lot of functionality, but you quickly learn you need to upgrade to do all the important stuff. What do you dislike about Zoho CRM?
AP
Ashish P
10/22/19
"Complete package with Zoho One"
What do you like best about Zoho CRM? We at City Credit Management use Zoho One and due to the interconnected apps such as books, creator, CRM, sign. We have been able to automate our operational task and increase productivity.
AU
Anonymous User
10/22/19
"Customer management "
What do you like best about Zoho CRM? Great for managing sales pipelines and customer enquiries What do you dislike about Zoho CRM?
VP
Viraj P
10/22/19
"Easy to Manage Company Details"
What do you like best about Zoho CRM? In Zoho CRM salary, Income, Working hours, Leave Management and other many features I like to use, Also, I have used Project Management and Task Management. Feed Feature also like for Daily Reporting for company.
KR
Katelyn R
10/22/19
"Zoho had nice features but was costly."
What do you like best about Zoho CRM? I love that Zoho allows you to connect Zoho Mail with the CRM. It is an easy way to keep track of all your clients and communication with them.
TJ
Tim J
10/22/19
"Pretty good for what it does. Some issues though"
What do you like best about Zoho CRM? Lead tracking is great, easy to use for our employees. What do you dislike about Zoho CRM?
JE
Joyce E
10/22/19
"Good CRM worth Testing Out"
What do you like best about Zoho CRM? The most fascinating thing about Zoho is that other than organizing messages dependent on the business stream, it permits to set up calls to customers from the interface. The other added esteem that enables you to pull in clients through informal organizations through the apparatuses of Google+, Twitter and Facebook through an interpersonal organizations tab. It is exceptionally simple to utilize and has a well disposed interface.
AP
Amanda P
10/22/19
"Great CRM"
What do you like best about Zoho CRM? Zoho CRM empowers us to tweak the items and administrations as per the expanding requests and the requirements. It is very easy to use and simple to use on everyday schedule. We can likewise modify this device in understanding to our requests that normally changes with time i.e including catches , joins. It's additionally one of the most least expensive instrument with bounty of devices and convenient highlights. We can likewise effectively coordinate ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].