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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1071-1080 out of 2471

FS

Fauzan S

10/24/19

4.5 out of 5

"Creating funnel for Salesforce, easy to use, modern UI and UX"

What do you like best about Zoho CRM? Easy to use, best sync with google apps, detail oriented, make my team passionate to work on new crm and above all my boss get status on his finger tips

DL

Diana L

10/24/19

4 out of 5

"Handy tool!"

What do you like best about Zoho CRM? The Zoho crm has flexible pricing plans so that one can use it as per their budget requirement. The sales process automation enables the company to automat daily activities, monitor sales and engage customers via different platforms. Moreover, the software also enables you to manage your customers and keep track of all the customer accounts. It integrates well with other applications such as Mailchimp, Google, Microsoft and many more.

AU

Anonymous User

10/24/19

2.5 out of 5

"Has the +'s and -'s"

What do you like best about Zoho CRM? more user friendly , i would like it to have somthing which they can relate to in the insurance field as of right now it isnt what it should be

AU

Anonymous User

10/24/19

3.5 out of 5

"A solid offering"

What do you like best about Zoho CRM? Very robust reporting. Easy to understand navigation. What do you dislike about Zoho CRM?

MY

Mahmoud Y

10/23/19

5 out of 5

"MY ZOHO REVIEW"

What do you like best about Zoho CRM? MY COMPANY HAVE A LARGE DATABASE IN ZOHO CRM FROM 2015 , ITS A GOOD SYSTEM AND VERY EASY TO USE

AN

Andres N

10/23/19

5 out of 5

"Great Tool"

What do you like best about Zoho CRM? It keeps my team and I organized and we can get work done at a faster pace. What do you dislike about Zoho CRM?

AU

Anonymous User

10/23/19

4.5 out of 5

"Zoho offers flexibility and ease in setting up and automating our invoicing process."

What do you like best about Zoho CRM? One-time setup and the automation. This provides less work in getting accounts setup and activated. Once activated, it is essentially a click and it works monthly.

AU

Anonymous User

10/23/19

5 out of 5

"Very productive and useful platform"

What do you like best about Zoho CRM? Reports, accounts and great features for employee crm. What do you dislike about Zoho CRM?

AU

Anonymous User

10/23/19

4.5 out of 5

"Great application for sales team"

What do you like best about Zoho CRM? Works beatififully on mobile and web. Superb feature packed software at a very generous price What do you dislike about Zoho CRM?

AU

Anonymous User

10/23/19

4.5 out of 5

"The CRM that every sales company needs."

What do you like best about Zoho CRM? Zoho CRM is the best tool that a sales manager can ever hope for. It's intuitive design and easy to navigate tools and functions takes out the work in sales and allows the user to focus on the task at hand, to sell. Its tools are as efficient and useful i.e. account management, quotes, reporting, etc compared to its more expensive counterparts.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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