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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1031-1040 out of 2471

AU

Anonymous User

11/04/19

4 out of 5

"Simple CRM for small business"

What do you like best about Zoho CRM? Allows easy customisation to fit business needs. Doesn't require special knowledge to modify it. Very simple to use, doesn't take long to learn it.

MD

Michael D

11/03/19

4 out of 5

"How do you like Zoho?"

What do you like best about Zoho CRM? I think Zoho is an affordable and easy to use CRM. What do you dislike about Zoho CRM?

VK

Vinod K

11/03/19

5 out of 5

"Easy to use"

What do you like best about Zoho CRM? it helps me to keep records of my customers in one place that's the best part I like the most in it What do you dislike about Zoho CRM?

EV

eduardo v

11/03/19

5 out of 5

"The easiest CRM to implement on any organization"

What do you like best about Zoho CRM? It’s simple implementation on its mobile platform at a very very affordable price What do you dislike about Zoho CRM?

ID

Ishu D

11/03/19

3.5 out of 5

"not the best but no complaints"

What do you like best about Zoho CRM? easier to use than some other saas based CRMs in same price range,Sharing data between different departments is easier than salesforce.Its not too complex and provides enough features in an affordable range.

AU

Anonymous User

11/02/19

4.5 out of 5

"Low cost solution for Mid Level Business"

What do you like best about Zoho CRM? Best functionality are offered at very affordable price. Ability to add web Zoho forms directly into the website is just amazing (for lead captures) and it has nice and simple but functionality-rich lead capturing system build into it.

AU

Anonymous User

11/02/19

4 out of 5

"IT Engineer"

What do you like best about Zoho CRM? I like the integration available with Zoho forms, CRM, HR, Knowlegebase, and Assist for remote access. What do you dislike about Zoho CRM?

BB

Badshah B

11/02/19

4 out of 5

"Automate daily business activities with ease"

What do you like best about Zoho CRM? Lead and Contact management was the most liked feature of ZOHO. Easy to use interface

JR

jaye r

10/31/19

5 out of 5

"Amazing"

What do you like best about Zoho CRM? This platform screams everything you need in a platform for anything in business. I love it cause I can use it for several of my business I run online and create client accounts amongst other programs you can also you this platform to build a website or even connect your email and domain to zoho crm.

AU

Anonymous User

10/31/19

5 out of 5

"Good overall CRM"

What do you like best about Zoho CRM? The fact that Zoho is a cloud hosted CRM platform with mobile apps is our favorite part. What do you dislike about Zoho CRM?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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