9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1021-1030 out of 2471
JG
Joseph G
11/07/19
"Simply the best CRM software on the market, very complete"
What do you like best about Zoho CRM? What I like about zoho crm is that it is a totally useful tool when we try to grow our business, since it has all kinds of tools that can be useful when working and automating our advertising campaigns, apart from allowing us to have a control Absolute about the majority of activities that our business performs, such as sales management, campaign management, webinar options, without a doubt this adds enormous useful value to any business
CB
C.J. B
11/07/19
"Good for the money (free)"
What do you like best about Zoho CRM? Of course it’s free, but it works seamless with my Zoho mail What do you dislike about Zoho CRM?
AU
Anonymous User
11/07/19
"Good Experience"
What do you like best about Zoho CRM? Easy to install and connect too. Can have a variety of users in one system. Like the Milestones What do you dislike about Zoho CRM?
JW
James W
11/06/19
"Zoho CRM the best database for your company"
What do you like best about Zoho CRM? I love Zoho CRM because it has an incredible amount of functions from tagging contacts to the integration of social networks, in addition the function of grouping clients helps me to communicate with my clients effectively. It also has great accessibility of read-only data for almost all users.
AU
Anonymous User
11/06/19
"best suit"
What do you like best about Zoho CRM? Centralised management system, easy to use What do you dislike about Zoho CRM?
AA
AL A
11/06/19
"Great customer support! "
What do you like best about Zoho CRM? I like how I am able to link Zoho crm with Zoho campaigns seamlessly. I also like how you are able to get email notifications when new leads come in.
JB
Jesse B
11/06/19
""Zoho CRM a multifunctional tool focused on Marketing and Sales"."
What do you like best about Zoho CRM? Zoho CRM is a tool that is not missing in my workplace, what I like most is that I can integrate it with my contacts on my LinkedIn and Facebook network, this is very useful because I have many contacts in my professional networks and the integration makes My work is much easier, another attractive tool offered by Zoho is the macros where I can create and manage from your system, its platform is widely multifunctional offering integrations with Zoho ...
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AU
Anonymous User
11/05/19
"Information system associate"
What do you like best about Zoho CRM? I can connect to my co-workers and keep track on each project What do you dislike about Zoho CRM?
SS
Sarah S
11/05/19
"Functional and Cost Friendly CRM Solution"
What do you like best about Zoho CRM? Completely customizable! Zoho is great about being able to be molded and altered into what works best for your team. It is easy to use, understand, and to create changes. I always had great luck with customer service and support - and the chat feature was great also! No need to hang out on hold, just chat and someone answered your question - or got you to someone that could. The pricing was more that fair also - making it easy to work into the budget.
AU
Anonymous User
11/05/19
"I love Zoho!"
What do you like best about Zoho CRM? I love that you can customize the information that is recorded within this CRM and that it integrates seamlessly with mail and phone. our team loves zoho
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].