9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1041-1050 out of 2471
BD
Bismark D
10/31/19
"Very impressed with Zoho"
What do you like best about Zoho CRM? The flexibility to customize is absolutely amazing & pricing is fair What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/19
"Data reporting "
What do you like best about Zoho CRM? Easier to create tables, graphs, and port data into vs tableau. It's a more simplified version. What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/19
"Great CRM for small cost"
What do you like best about Zoho CRM? Allows for multiple users and is drastically cheaper than competitor software What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/19
"Good overall CRM"
What do you like best about Zoho CRM? The fact that Zoho is a cloud hosted CRM platform with mobile apps is our favorite part. What do you dislike about Zoho CRM?
AJ
Anna J
10/30/19
"Versatile software"
What do you like best about Zoho CRM? It has robust customization options. With Zoho is easy to establish workflows, analyze our prospects, tracking tasks and handling incoming mail communications. Not only is it a tool that improves sales tracking, it also includes advanced features to record and analyze key data to make important decisions in our campaign management.
AU
Anonymous User
10/30/19
"Zoho Crm is good with user friendly Interface"
What do you like best about Zoho CRM? Interface is good and the speed of the software was acceptable in any situation. CRM with lot of features What do you dislike about Zoho CRM?
BW
Brock W
10/29/19
"Flexible, Robust System"
What do you like best about Zoho CRM? The system has been really easy for us to customize to our team's needs and their support has been great. We really like how all their different modules in zoho one talk to each other and make integrations simple.
SE
Sandra E
10/29/19
"Great Product When Using the Zoho Suite"
What do you like best about Zoho CRM? Our team loves the full integration into the other Zoho products. It provides for seamless support for our clients and billing as well.
AU
Anonymous User
10/29/19
"Zoho CRM is the name of an on-demand, SaaS-based customer relationship management (CRM) "
What do you like best about Zoho CRM? Best thing about Zoho it allows you to see what people are viewing in real time on the phone, via live chat, email, through social media, and even in person.
AU
Anonymous User
10/29/19
"ZOHO-Good tool for tracking tickets"
What do you like best about Zoho CRM? The track of the tickets and the workflow is good. What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].