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9.8

Spot Score

Zoho CRM - CRM Software

Zoho CRM Reviews in July 2025: User Ratings, Pros & Cons

Powering Growth, One Lead at a Time

4.1

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Starts from $9/user/month when yearly, also offers free forever plan

Zoho CRM Reviews & Ratings

4.1

Very Good

Based on 8849 ratings & 2471 reviews

Rating Distribution

Excellent

(1257)

Very Good

(833)

Good

(238)

Poor

(69)

Terible

(74)

Expert's Review

Zoho CRM has emerged as a versatile and user-friendly solution designed to cater to businesses of all sizes. Its strength lies in its seamless customization options, intuitive interface, and robust toolset for managing leads, automating tasks, and streamlining sales and marketing efforts. Users consistently praise its ease of setup and the ability to tailor ...Read more

Zoho CRM pros and cons

  • Easy to use with an intuitive interface requiring minimal technical expertise.

  • Highly customizable workflows, fields, and dashboards to adapt to specific business needs.

  • Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).

  • Streamlines operations by automating tasks like lead management, reminders, and communications tracking.

  • Limited scalability and depth for larger businesses with more complex requirements.

  • Marketplace offers fewer advanced apps or connectors compared to competitors.

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Showing 1041-1050 out of 2471

AU

Anonymous User

10/31/19

5 out of 5

"Zoho CRM "

What do you like best about Zoho CRM? Zoho CRM is easy to use and very useful software to keep a track of clients What do you dislike about Zoho CRM?

BD

Bismark D

10/31/19

4.5 out of 5

"Very impressed with Zoho"

What do you like best about Zoho CRM? The flexibility to customize is absolutely amazing & pricing is fair What do you dislike about Zoho CRM?

AU

Anonymous User

10/31/19

3.5 out of 5

"Great CRM for small cost"

What do you like best about Zoho CRM? Allows for multiple users and is drastically cheaper than competitor software What do you dislike about Zoho CRM?

AU

Anonymous User

10/31/19

3 out of 5

"Data reporting "

What do you like best about Zoho CRM? Easier to create tables, graphs, and port data into vs tableau. It's a more simplified version. What do you dislike about Zoho CRM?

AU

Anonymous User

10/30/19

4 out of 5

"Zoho Crm is good with user friendly Interface"

What do you like best about Zoho CRM? Interface is good and the speed of the software was acceptable in any situation. CRM with lot of features What do you dislike about Zoho CRM?

AJ

Anna J

10/30/19

4.5 out of 5

"Versatile software"

What do you like best about Zoho CRM? It has robust customization options. With Zoho is easy to establish workflows, analyze our prospects, tracking tasks and handling incoming mail communications. Not only is it a tool that improves sales tracking, it also includes advanced features to record and analyze key data to make important decisions in our campaign management.

DF

Darrell F

10/29/19

5 out of 5

"Zoho is the best!"

What do you like best about Zoho CRM? Established track record of trust, easy to Use, powerful, convenience of smart chat, immediate access to the key info needed, able to map & automate sales processes with blueprint

AU

Anonymous User

10/29/19

5 out of 5

"Zoho- great CRM for the price"

What do you like best about Zoho CRM? Zoho is a complete suite including CRM- great features at a reasonable price. Perfect for SMB What do you dislike about Zoho CRM?

AU

Anonymous User

10/29/19

5 out of 5

"From small to large companies"

What do you like best about Zoho CRM? Zoho is easy to use and have a lot of features you can take advantage and boast your business What do you dislike about Zoho CRM?

BW

Brock W

10/29/19

4.5 out of 5

"Flexible, Robust System"

What do you like best about Zoho CRM? The system has been really easy for us to customize to our team's needs and their support has been great. We really like how all their different modules in zoho one talk to each other and make integrations simple.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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