9.8
SpotScore
Zoho CRM Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
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Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 1041-1050 out of 2471
AU
Anonymous User
10/31/19
"Zoho CRM "
What do you like best about Zoho CRM? Zoho CRM is easy to use and very useful software to keep a track of clients What do you dislike about Zoho CRM?
BD
Bismark D
10/31/19
"Very impressed with Zoho"
What do you like best about Zoho CRM? The flexibility to customize is absolutely amazing & pricing is fair What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/19
"Data reporting "
What do you like best about Zoho CRM? Easier to create tables, graphs, and port data into vs tableau. It's a more simplified version. What do you dislike about Zoho CRM?
AU
Anonymous User
10/31/19
"Great CRM for small cost"
What do you like best about Zoho CRM? Allows for multiple users and is drastically cheaper than competitor software What do you dislike about Zoho CRM?
AJ
Anna J
10/30/19
"Versatile software"
What do you like best about Zoho CRM? It has robust customization options. With Zoho is easy to establish workflows, analyze our prospects, tracking tasks and handling incoming mail communications. Not only is it a tool that improves sales tracking, it also includes advanced features to record and analyze key data to make important decisions in our campaign management.
AU
Anonymous User
10/30/19
"Zoho Crm is good with user friendly Interface"
What do you like best about Zoho CRM? Interface is good and the speed of the software was acceptable in any situation. CRM with lot of features What do you dislike about Zoho CRM?
BW
Brock W
10/29/19
"Flexible, Robust System"
What do you like best about Zoho CRM? The system has been really easy for us to customize to our team's needs and their support has been great. We really like how all their different modules in zoho one talk to each other and make integrations simple.
AU
Anonymous User
10/29/19
"ZOHO-Good tool for tracking tickets"
What do you like best about Zoho CRM? The track of the tickets and the workflow is good. What do you dislike about Zoho CRM?
AU
Anonymous User
10/29/19
"A lot of features and nice UI"
What do you like best about Zoho CRM? We have everything we want to manage customers and relations with them What do you dislike about Zoho CRM?
AU
Anonymous User
10/29/19
"Zoho- great CRM for the price"
What do you like best about Zoho CRM? Zoho is a complete suite including CRM- great features at a reasonable price. Perfect for SMB What do you dislike about Zoho CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].