Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Value for useful and reliable product

What do you like best? Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser. What do you dislike? Reboot and reconnect isn't always reliable when shared via link but reliability has improved recently (unattended access reboot work fine. Users with repeat sessions ...

Great alternative to Teamviewer, GoTo Assist, etc

What do you like best? Zoho Assist has many of the same great features you'd find in products like Teamviewer, but substantially cheaper. The unattended remote access deployment is light years easier than Teamviewer (and you don't have to buy the most expensive license to do it either. The mobile app works great, multiple monitor support, sending files, so far it has all worked flawlessly. What do you dislike? I can't really think of anything I don't like, even the tech support has ...

Zoho Assist Works Perfectly

What do you like best? Easy to use. It allows file transfers. Reliable. I am able to attend to clients within minutes and solve their issues faster than it would take me just to get there by car. What do you dislike? I have not found anything I dislike. I did have an issue with billing but it was quickly resolved. Other than that, I have not found any faults. Recommendations to others considering the product The best value for remote service. It works well and keeps customer happy. ...

Easy Switch

What do you like best? We switched from ISL Online to Zoho Assist.. The easiest transition we have ever done! Our engineers love it! Very simple to use even before we have completed the online training. What do you dislike? We have had no issues with the software at all. When signing technicians up, there was an issue with .com and .eu addresses but that was sorted quickly by Puneesh on the support team. Recommendations to others considering the product Easy to use for engineers and ...

Remote Support Review From a Professional

What do you like best? I like the ease of use and speed of deployment best. What do you dislike? I wish that remote support worked more quickly once the connection is made to the remote computer. I would like more options for fine-tuning display properties, for example. Recommendations to others considering the product I would recommend Zoho Assist remote support software to anyone looking for a lower-cost alternative to LogMeIn Central or Pro. What business problems are you ...

affordable remote software.

What do you like best? Mac and Windows support as well as mobile. The customer portal and easy re branding, easy to link to support for clients What do you dislike? No MAC application have to use a web browser, and lack of unattended computer access from Mobil app. Would like to see a better way to install unattended access software Recommendations to others considering the product the free trial does not show all the benefits that the software can provide. Best priced software ...

Good Tool for Economic Cost

What do you like best? The Small Size of the Zoho Installer App .EXE. I can sent via email attachment or share a download private link from my Cloud Accounts. Need to test the File Transfer to work like Copy/Paste/Cut using the internal Windows OS Commands. This is the most important part for me. If it cant do it then I need to find another software that can do it. The Full Screen size is not 100% Full Screen Size you have a big box on your left side which I don't find a way to close it ...

Great value

What do you like best? The integrations with 3rd party Helpdesks like Zendesk. Saves so much time What do you dislike? It would be nice to have an on-premise app to manage unattended access and remote sessions. Sending keyboard shortcuts is the big one on my wishlist but this maybe just an existing setting we haven't found yet it is still early doors. Recommendations to others considering the product I tried this last year when our renewal with logmein was due and I have ...

great tool with good pricing options

What do you like best? reliable tool that gets the work done. have been using it for several years already and the development of the reliability and new features have been great! recent introduction of the wake on lan option makes management a lot easier. What do you dislike? connecting to the computers with invitation is often a bit confusing for the less technical users. Recommendations to others considering the product use free option to evaluate before buying. ask support ...

Zoho Assist best companion for my CRM consulting business

What do you like best? I love its new remote access for iPhone and Android and its ability to have unattended remote sessions for your internal distributed IT infrastructure . What do you dislike? Needs better instructions for remote user ( client to install and engage a remote session. Recommendations to others considering the product Zoho Assist is an affordable well rounded remote support tool. This service comes with an outstanding support from Zoho team for all your support ...