Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Zoho Assist Delivers

What do you like best? Zoho assist is super easy to use, works even in remote locations like China and is consistently reliable. While I've been a Teamviewer user for many years and like it a lot, Zoho is certain to give TV a major run for their money becuase its way cheaper - $100 for 25 computers per year as opposed to $40 a month and it does all the same basic functions needed for remote computer administration What do you dislike? I had one computer that I had accidentally ...

Great product for incredible price

What do you like best? I love being able to help my customers without having to leave my office. It has saved a lot of travel time between clients. The clients that I have installed unattended remote desktop love that I can remote connect to their system and they do not have to do anything. What do you dislike? I don't have any dislikes the software is great. Recommendations to others considering the product If you are hesitating to subscribe to this software because you are not ...

Cheapest solution for remote support, work fine for price and meet our business needs

What do you like best? Cheapest solution for remote support of a large quantity of business computer. I also really like the centralized web console where you can manage groups of computers. I also like the remote WOL option, even if it's not perfectly working in all cases. I also really enjoy the fact that I can give a remote access to my console to others technicians. Overall every if Zoho Assist have some limitations, it really meet our business needs. What do you dislike? ...

Easy of use, and fully featured

What do you like best? Multiple Screen capability & Unattended mode is very good. Point and click and you're in. What do you dislike? End users still need to download an agent Recommendations to others considering the product Performance is good. Like the Simplistic Interface for the List of computers that one has. It appears to work well with Windows, Mac from what I have seen. Did have an issue with a Mac at one point, and Support chased me to fix the issue, and kept wanting to ...

Great Product Better Value

What do you like best? I love the way this product gives you all the professional features of "other brands" but their pricing is affordable. What do you dislike? There is not much I dislike at the moment. If there is one thing, I guess if you can make it easier to add this software to computers to use in the future. Recommendations to others considering the product None What business problems are you solving with the product? What benefits have you realized? We solve computer ...

Good enough.

What do you like best? Price, ease of adding unattended computers. What do you dislike? Slow logging in, mobile app is mediocre. Recommendations to others considering the product Be prepared for a less than stellar mobile experience. The client being web-based is nice because there is nothing to install, but sometimes I have a issue connecting. The end user client is super easy to install. I love that it doesn't require any sort of logging in. When you download the unattended ...

Simplicity at its best

What do you like best? I'm a minimalist and I love the simplicity of the app. It's very easy to elevate your privileges as so many admins need do. I love the unattended access and can surprise my teammates when they don't even need to enter a code to start a session. What do you dislike? I really wish I could remote into iOS. I love the remote to Android feature, but have 90% iOS in the field. What business problems are you solving with the product? What benefits have you realized? ...

Excellent product and customer service.

What do you like best? I like how Zoho Assist has a smooth join support session procedure that is very easy to setup with the customer. The quality and speed is great and is also customizable to adapt to different internet connections. Meaning you can adjust to quality vs speed or vice versa while traveling and using less preferable internet connections. What do you dislike? Lack of IOS support feature. Meaning pc/android/mac support to a ios device. This feature is necessary due to a ...

Provides remote access both attended and unattended.

What do you like best? As IT guys we like the fact that we can access stations unattended if the user is away. We also like the ability to provide assistance to people outside out network. What do you dislike? I have noticed that when I remote into my own station from home, and then try to establish another remote session from the target machine that it does not allow this capability where as LogMeIn does. Recommendations to others considering the product Zoho Assist does what it ...

Excellent Product for Remote Assistance

What do you like best? After realizing the monthly cost of other remote support software (Yikes! my husband who also works in IT turned me on to Zoho Assist. The application responds well, and has a fairly easy to use interface. I've been using their free tier - that's right, FREE - and it's let me help my customers with everything they've needed so far. Their tiered pricing lets me pay only for what I need, which is a big deal for my small business. What do you dislike? The graphic ...