Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Very good remote support tool at a low cost.

What do you like best? Zoho Assist does exactly what it says on the tin. It is a nice support tool to connect to our customers. What do you dislike? Would have preferred to get some features only available at higher cost plans for a small company like ours Recommendations to others considering the product Give it a try, you'll be surprised with Zoho Assist. What business problems are you solving with the product? What benefits have you realized? Remote assistance and support for ...

Does it all for a great price

What do you like best? Features. It has everything you'll need for remote support of customers. Clean interface, supports mac and pc and does unattended sessions. What do you dislike? I haven't found much that I don't like. I wish I didn't have to pay for each unattended machine. The main thing, that I didn't buy it sooner! Recommendations to others considering the product Try it! It has what you need and the price is right. What business problems are you solving with the product? ...

Great app at a great price

What do you like best? The truth is, the best thing is the quality for the price. Compared to other big name remote support software, Zoho gives quality connections with the ability to do what we need to do (reboot, chat, transfer files, make notes, save chats. We also like the multiple ways for the user to enter the session id (local app, website, link, embedded in our help site. What do you dislike? The remote invites sometimes get stuck in quarantine. What business problems are you ...

A great remote software for such a low price

What do you like best? ZOHO Assist offers almost everything that other remote softwares offer but at a fraction of the cost. The software is very reliable and easy for our clients to install. What do you dislike? There is 1 feature that I would love to have and that is the ability to draw on the remote computer screen. We use the remote software for client trainings and often draw with the cursor on the remote screen to point our clients in the right direction. This would be probably ...

Surprised at the features for the Price

What do you like best? Affordability, ease of connection, having the ability to download to my customers a customer widget to connect to me (at least after generating a code, excellent support their 'chat' support is very responsive. What do you dislike? not having a widget for the customers to directly connect to me without generating a code first, can only receive 40 files at a time (got around this by zipping up the files i want to upload. file transfers can be made a little easier ...

Excellent Remote Option

What do you like best? While there are several aspects about Zoho Assist that I like, I think that I like the level of customer service I receive the best! Each time I contact Zoho for assistance, I receive a quick, response, which is NOT an auto-reply. They are extremely quick, and provide exceptional service to address my needs. What do you dislike? So far, there isn't anything I dislike. Recommendations to others considering the product Zoho Assist offers FULL functionality ...

Affordable remote support option for consultants

What do you like best? The software works well, is easy for the end users to launch, and the cost is reasonable per technician What do you dislike? The integration with other products in the Zoho environment could be tighter, but they are sufficient for most support calls. Recommendations to others considering the product This software is not intended for sales demos or on-line town hall meetings. If you need to do remote support for customers, it is an easy deployment and an ...

Fantastic service and support. Its easy, the support staff is proactive and helpful.

What do you like best? Its easy, the support staff is proactive and helpful, and the software so far has worked perfectly. What do you dislike? We are yet to find any major flaws.so far everything is working well. We have tried the unattended access, remote support, running as a service etc. and all these aspects seem to work very well so far. Initially had a couple glitches in installing, but the support team was able to walk us through them and resolve the issues quickly. So at this ...

Zoho is the Best

What do you like best? I have been using Zoho Creator for over 4 years and now I got into their Zoho Assist remote services. I would say there is nothing better then Zoho as compared to other remote support services. The price is reasonable and support is excellent. I would say one day Zoho will become like Google. What do you dislike? Android and IOS version of Zoho Assist is not too good. They need to come up with unattended access. Recommendations to others considering the ...

Very interesting price, but it falls short in features.

What do you like best? It's price. The multiple monitor support. What do you dislike? It's not that ease to use. At first, I did'nt knew where to go or wich tool to dowload to allow my peer to connect to my computer. The same happened to my coworker in order to download the required software to connect to my computer. At least in the default configuration, there was no visible window, label or something in my screen that indicated me that my peer was still connected to my computer. ...