Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Amazing, Easy, and Professional

What do you like best? I am extremely happy with Zoho as a whole, not even just Zoho Assist. The application is quick to deploy, easy for my customers to either do On-Demand or Unattended Access, which is GREAT from a technology standpoint. The best part as to our growing small business, is the price point. We do not have to worry about spending literally THOUSANDS of dollars on a Cloud or Self-Hosted solution, and I'm talking over $7k for some of these solutions. I extremely love the ...

Assist Anyone anytime!

What do you like best? Zoho is simple to use and works at any Operarional system I have ever tried. I can simply generate a number and my client access my widget and downloads the remote access software Which gets deleted after section is finished. What do you dislike? My client has to allow Administrator access more than once in the same section and sometimes that gets annoying. I also did not like When my clients have a hard time downloading the sofrware after I have given then my ...

Fast and easy to use

What do you like best? the cost it is much cheaper than gotoassist. The Product is also integrated with Zoho desk easy to launch and there is also a easy to use desktop plugin. There support staff is really friendly and helpful. What do you dislike? Nothing yet it works the same as GoToAssist at least how we use it i had a few complaints about speed in the begging but we have seep to resolve those issues might have been on out client side. Recommendations to others considering the ...

Fast, dependable and very user friendly

What do you like best? Easy for end users to use and connect, fast and responsive. Clients find it easy to use and the overall system works great. You can implement a direct link on your website for your clients to enter a code from where the software will then download and install, it will also then connect automatically to your end. What do you dislike? Installation instructions for end user side could be easier and faster Recommendations to others considering the product They ...

Remote Assist

What do you like best? Being able to only have one sign on makes it easier for the team to provide remote support. Also, being able to group computers by customer and then secure each group provides security for individual customers. What do you dislike? Setting up groups was a bit hard to find. Tech Support helped solve this. Recommendations to others considering the product They make it is easy to try this product. Definitely try this product before committing to something more ...

Good product at great price

What do you like best? Ability to connect to people on demand at a relatively low price. What do you dislike? It would be great if there was a native Mac client for the technician. Recommendations to others considering the product Do the trial first. I have been using the free version for some time and finally decided it was time to buy. The free version did pretty much everything I needed, but I thought for the price, it was worth it to pay for good software. What business ...

An often complicated process designed with simplicity in mind.

What do you like best? Extremely easy to deploy company wide. Even for those that are fairly computer illiterate, all I need to do is simply send a link to their email. From there, they easily follow the instructions provided, and I am able to quickly connect and offer support. Unlike another very popular application I used to use, I have never had a client not be able to figure it out. So offering remote technical support has become a much better experience for the client (and for me!. ...

Does exactly what I need

What do you like best? This software has basically all the features of GotoAssist for half the price for MORE users! It does everything I need it to do with unattended and regular support sessions What do you dislike? This remote interface is not as snappy as teamviewer or GotoAssist, but works just fine. I also cannot pin the UI to the taskbar and it doesn't use a standard windows interface. These are minor, as it works as I need it Recommendations to others considering the product ...

Like to access computer single click

What do you like best? I like it because it is very simple to setup and very easy to understand by non techie person. it is more reliable then team viewer and very easy to install client agent by deployment., and i can access all over world and multiple technician can access , i love price wise as well . also liked central portal and i can buy lot of other applications under one login .speed is very fast to access unattended machines, i tried , team viwer, goto my pc which is very ...

PERFECT FOR Remote Help Desk Support

What do you like best? Unattended access has drastically changed how my small IT department (3 employees handle our 200+ employees. We are able to work on our users laptops without them having to be on spot, and this works out well for all of us. We manage our time more efficiently, and our users are far more productive with their time both with and away from their laptop while the work is being done. What do you dislike? You have to set up a wake up timer within the BIOS of each ...