Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Hugh saving on travel time and effort.

What do you like best? Outstanding performance and very easy to use. Multi screen support was a nice feature. What do you dislike? Would prefer a more simplistic customer install experience, perhaps web based client software. Recommendations to others considering the product Go for it What business problems are you solving with the product? What benefits have you realized? Reduction of travel time and ease of providing onsite customer assistance.

Excellent

What do you like best? I love that the software is easy to use, not complicated What do you dislike? Nothing so far. It's really a wonderful product and it works quite well. Recommendations to others considering the product I definitely would recommend the product. It's works well What business problems are you solving with the product? What benefits have you realized? I'm solving computer desktop issues. The benefits me by not having to go onsite

One of the best remote support tools in the market

What do you like best? I love ease of use for both, the support agent and customer, especially the way an agent can connect to the user's PC. The software allows to resolve technical issues in very efficient manner by providing with all the necessary remote connectivity tools required for our day-to-day technical support work. We deal with customers from different age groups and technical skill sets, therefore being able to guide our customers to downloading and running Zoho Assist is ...

Affordable remote support software

What do you like best? Zoho software is easy to install and allows me to support multiple organizations without costing too much. What do you dislike? I have not had any issues with the software that I could not figure out. Recommendations to others considering the product Zoho is a well put together system that allows admins to maintain multiple organizations without breaking the bank! What business problems are you solving with the product? What benefits have you realized? I ...

Excellent remote assist product.

What do you like best? The product is very easy to use, does what it says simply and is a great price for the feature set. An invaluable tool for any remote assist. What do you dislike? So far I have no dislikes. The only problem I have encountered is the remote assist invitation email was not received. This could be due to the recipients email spam filter. This was minor as client joined the assist session by typing the url and session ID. Recommendations to others considering the ...

Managing desktop support costs

What do you like best? Have installed several remote support apps, use my mother as tester and she was able to install without calling me so I give Zoho hi marks for being user friendly but the cost was also important. Was using Logmein and are charging $350 to manage 2 computers remotely. What do you dislike? Am concerned that ease of use may compromise security but so far I'm satisfied that Zoho is secure. Recommendations to others considering the product Stop considering and ...

Total Control at a fair cost

What do you like best? The features available are scalable to any level of networking. We will deploy for a large network this week, after trying a dozen options. The cost if reasonable enough to not cut into the margins. What do you dislike? Understandable, but on slower connection, tends to disconnect but reconnections are auto, so not a biggie. (and very rarely required to connect to a client w inadequate bandwidth Recommendations to others considering the product If you've ...

Great value!

What do you like best? The price point is great compared to other offerings. The ease of install for unattended access is incredible. Supporting all the major platforms is a bonus as well. Most of my clients are windows users, but my personal preference is OSX or Linux. This product works great for us. Zoho reduces our truck rolls by 75%!! What do you dislike? I would like to see support for process viewing and remote command prompt for windows based clients in the future. ...

The right remote access tool for you!

What do you like best? The cost of the subscription is very budget friendly. The ability to have unattended access and technician initiated sessions is great. File transfer, chat, session recording and technician feedback is important. All of the features you want in an easy-to-use package. What do you dislike? It is all browser-based. I would like a desktop client for technicians in a call center. I would like the remote user give feedback for review at the end of the session. In full ...

Reliable & Productive Application

What do you like best? Great value for money to remotely assist our computers which are leased or owned by org. Unattended access is great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser. What do you dislike? Reboot and reconnect isn't always reliable when shared via link but reliability has improved recently (unattended access reboot work fine. Users with repeat sessions often re-download the local app rather than ...