Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Zoho Assist - one of the best remote support solutions

What do you like best? - Ease of use - several ways to make a connection - web address, email link or embed on a website. It's important that remote sessions are as simple as possible for the end user to setup. - Always seems to work; never had a problem getting through a firewall to make the connection. - Can run as a service and supports admin level commands - Ability to configure unattended remote session for out of hours work. What do you dislike? Some limitations on ...

Wonderfull to replace concurrent remote support app at a fair price with good functionality

What do you like best? Pricing and unattended access. Mostly use to support clients on support contract. Easy to use UI and learning curve fast. What do you dislike? Mouse control sometime bizarre. Would like to be able to disable the mouse control on the other side. Recommendations to others considering the product Excellent for remote support and server monitoring. What business problems are you solving with the product? What benefits have you realized? IT Administration of ...

Zoho Assist

What do you like best? I love how easily it is for users to download and install the plug in and the fact once the session is over it uninstalls automatically leaving a clean session. I also like the multi-factor option for logging in with a verification code to protect the account. I also like that it works over https to encrypt the session . What do you dislike? Nothing comes to mind that I dislike about this product. Recommendations to others considering the product Why use ...

I tried others but for the price and ease of use you can not beet Zoho Assist

What do you like best? Ease of use and price. The fact that having access to internet on any computer allows me to access and help those who are using my applications. What do you dislike? transferring files. the 2 dialog boxes do not always accept my selection What business problems are you solving with the product? What benefits have you realized? I create Business application for others, using Microsoft access, Testing on my users computers help me debug users input, coding and ...

One of the perfect tools for remote support

What do you like best? It is highly efficient and cost effective and user-friendly both for the technician and the end user.The response time on the remote session is also good features like file transfer is really helpful. What do you dislike? The tools doesn't have the feature to get the Enduser connected to the remote technician if they want any type of support from the technician. Recommendations to others considering the product It is a good tool having all the features one ...

Best remote assist ever!

What do you like best? I love that you can remote assist via web browser and app. The best part when setting up unattended access, it is so simple all you do is download the small install and install it. Zoho Assist automatically configures and ties it to your account. What do you dislike? For us there is not anything we dislike, for remote IT support it's is perfect and does the job very well! What business problems are you solving with the product? What benefits have you realized? ...

Switched from GoToAssist to Zoho Assist

What do you like best? After using GoToAssist for 4+ years to support our clients. I switched and saved a lot of money and have the same functionality. I use Zoho CRM, Assist, and Service Desk and love them. What do you dislike? Switching monitors is slightly clunky. I suggest being able to scroll right and left Recommendations to others considering the product None What business problems are you solving with the product? What benefits have you realized? Support our clients that ...

The best remote assistance I've used tool so far with a very decent price structure.

What do you like best? Being able to reboot a host and automatic reconnecting, using two factor authentication, have a panel with admin tools at hand, having unattended access to machines by choice. What do you dislike? Nothing, everything about Zoho Assist is just great. Recommendations to others considering the product Always use 2FA when possible What business problems are you solving with the product? What benefits have you realized? Being able to support clients on any ...

Easy for screen sharing and helping colleagues

What do you like best? Easy to send a link and take control of someone's computer to help them problem solve. What do you dislike? You have to download the software rather than just a link to a web page. What business problems are you solving with the product? What benefits have you realized? Use it for showing clients how to do things or sharing documents.

Simple & effective

What do you like best? The simplicity of setting up & connecting to remote machines in unattended mode. What do you dislike? Not much. It has mostly worked well for us Recommendations to others considering the product Tighter integration between apps, unified user experience. What business problems are you solving with the product? What benefits have you realized? Remotely accessing our CPE. Helps us keep costs down.