Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Best features, Easy to Use

What do you like best? It's not about having all the features but to collect the most useful features and tools in a simple and handy dashboard. The best part is the fair and reasonable pricing for all of these services. What do you dislike? wanted to say the ability to record all the devices full time and being able to go back and see the recordings if needed but honestly, with all these features you don't need that What business problems are you solving with the product? What ...

Product Very Easy to Use for Admins and Clients

What do you like best? The fact the main console is web based so no software need to be installed. It allows me to get connected to clients who are not technological savvy is very easy. What do you dislike? The mobile offering is not included as standard and is an additional purchase. Recommendations to others considering the product Ensure you read the product offerings to ensure you sign up for the correct products that meet your needs. What business problems are you solving with ...

Great Tool for Remote Troubleshooting Customer deployments

What do you like best? Recording and Screen Sharing. Remote troubleshooting. What do you dislike? Recording and Screen Sharing in top tiers Recommendations to others considering the product Definitely worth your time and money to try it. What business problems are you solving with the product? What benefits have you realized? Development team and support team spends many hours asking customer to share screen through Skype for deploying and troubleshooting sessions. This is a ...

Simple Remote Desktop Support Solution

What do you like best? I think the price to benefit ratio is fair. What do you dislike? Sometimes the screen refresh is very late. It's ultraVNC in a wrapper. Recommendations to others considering the product Cost comparison to other solutions really places this solution in the top tier. What business problems are you solving with the product? What benefits have you realized? It's good to be able to access my clients laptop without them having to do anything.

Great functionality and easy to connect

What do you like best? It's really easy to get customers to connect, usually taking a matter of minutes - either by sending them to the website or emailing them directly from the system. It's easy to use and fully featured. What do you dislike? There is no "pause" session functionality which would be a welcome addition. Currently, we have to reconnect each time, which is only difficult when carrying out longer support issues on servers. Recommendations to others considering the ...

Simple deployment and easy connections

What do you like best? So far the pricing is much more competitive than Log Me In that I am beginning to switch off of for zoho. What do you dislike? I haven't had a chance yet to find anything I dislike. Recommendations to others considering the product Support for PC, Mac and Linux endpoints makes Zoho Assist the real deal for me. What business problems are you solving with the product? What benefits have you realized? Replacing current remote access tool with more access and ...

Outstanding remote assistance software

What do you like best? Easy to setup. Lot of tools and functions. Very good integration with Zoho Desk. Mobile support. What do you dislike? Nothing yet. We are testing other products and this one is the best. Recommendations to others considering the product Go ahead, very good software. What business problems are you solving with the product? What benefits have you realized? Remote support for users and unattend access for special devices. Schedule remote sessions is very ...

Excellent connectivity

What do you like best? I started out using the free version and liked it so much upgraded to paid plan. My clients find the email link to join very easy to use and also the join.zoho.com with session ID. It doesn't time out very tech friendly What do you dislike? Nothing. Very easy to log in and send session id to client Recommendations to others considering the product No loss of connectivity What business problems are you solving with the product? What benefits have you realized? ...

Works well, easy to navigate

What do you like best? Simplicity, ease of use and is user friendly. What do you dislike? I would like a desktop app to login to, but its no real issue doing it via web What business problems are you solving with the product? What benefits have you realized? Supporting my customers

it is easy and user friendly

What do you like best? we are using zoho products past 5 years, first we subscribed zoho invoice after few month zoho introduced zoho books once book launch we migrated to zoho books. we are very small company for beginning now we increase people and client . last few days back we purchased zoho desk its coming with free version of zoho assist. my technical teav happy for using zoho assist. What do you dislike? we are not familiar for this once we used we can give suggestion or updates ...