Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

Great assistance software and economical

What do you like best? The most attractive part is the cost of course.I have compared the features with most of the existing assistance softwares and it is able to match those. What do you dislike? The deployment tool is not working. I even asked for a support but it didn't work well. However my organization is small, for larger environment this will be greater tool. Recommendations to others considering the product: The zoho assist is highly recommended. I compared with many other ...

Easy to use.

What do you like best? Like the unattended access service, it makes it easy to login when a client calls for help. Like that I can send alt-tab and control alt delete commands. What do you dislike? Didn't realize that the unattended access account only works for one person. The "unlimited techs" is a little deceiving, many techs can access my list of unattended clients but they can't connect to anyone not on that list. Also, I tried to add techs but no emails are received. I'll try ...

Works great

What do you like best? I like that it's integrated into the Zoho ecosystem, and it just works. You have the option of unattended or the normal browser install for those one off sessions. What do you dislike? Can't say I have any complaints yet. I wish it were more clear that the unassisted access was a different fee structure. What business problems are you solving with the product? What benefits have you realized? I service a rural area, and truck rolls are expensive. This product ...

Beats Teamviewer hands down!

What do you like best? Web based, very simple to use. We are able to deploy to all of our corporate PCs and manage/support them efficiently What do you dislike? Should be able to send any file on your computer to remote session What business problems are you solving with the product? What benefits have you realized? Being able to log in unattended to corporate PCs, anywhere, anytime, is priceless

I find Zoho Assist to be the right tool for remote support

What do you like best? Zoho assist works great for one-off support and also for unattended remote access. What do you dislike? I would like the software to ask the user if they want to keep it, so the next time they don't have to download and install again. Recommendations to others considering the product I would definitely try their free version to see if it does what you need. What business problems are you solving with the product? What benefits have you realized? We use ...

Decent remote support for the price

What do you like best? Price is the best part. Ease of use for one offs is good as well. What do you dislike? Delay in screen refresh. I constantly have ghost images on the screen for a few minutes. Phone support didn't work at all (samsung and IOS support didn't show anything. Recommendations to others considering the product Try the trial, extend it as much as you can. Get it on a variety of systems and test the features you'll need. Anything else you'll learn over time. Great ...

smooth and easy

What do you like best? great interface, great performance, i like the features available and the pricing structures What do you dislike? i dont really have any dislikes at this stage but i do will let you know What business problems are you solving with the product? What benefits have you realized? things like setting up email, resolving application issues etc

Excellent - very useful

What do you like best? Allows a small business to operate outside of it's local area which means more clients What do you dislike? nothing as yet - not sure what else to write What business problems are you solving with the product? What benefits have you realized? allows me to work with clients who are in a different location/country which means I can advertise further affield

Zoho desktop

What do you like best? easy to use and setup, everything in one place What do you dislike? had problems using in a school with proxy still haven't been able to resolve What business problems are you solving with the product? What benefits have you realized? saves me having to visit all my sites for little issues

Quick sign up

What do you like best? Easy sign up with flexible payment options. Pricing is pretty clear What do you dislike? I would like more details as to the features of ZOHO remote. It's almost like I had to sign up to see if it was what I wanted. I feel that more details could give more of an upfront decision. Recommendations to others considering the product None at this time What business problems are you solving with the product? What benefits have you realized? REMOTE IT/SERVICE ...