Zoho Assist Reviews in July 2025: User Ratings, Pros & Cons

Very Happy with Zoho

What do you like best? we are enjoying the ability to provide our techs with a good reliable tool that meets our needs. We best like the ability to use through a browser and keep unattended systems for quick access. The fact that it integrates with our Zoho Desk is a huge bonus that are excited to start using as well. What do you dislike? There isn't anything that we have found to this point that we dislike about the tool. Recommendations to others considering the product: If you ...

Great resolution and very little lag for a remote desktop/support application

What do you like best? Doesn't require a lengthy download by the customer. Can invite by email or simply open a browser an share a link. The screen resolution of the remote desktop is excellent. If there is a necessity to reboot the system, you can do it without losing connection. Also, in our environment, everyone uses 2-3 monitors. Assist allows you to navigate those monitors without difficulty. The swap-screen and chat window are very easy to use and handy. What do you dislike? ...

La mejor solución para brindar soporte.

What do you like best? Zoho Assist me permite conectarme sin problemas al escritorio de mi cliente, con herramientas muy útiles, que minimizan mis tareas, y las hacen más sencillas. What do you dislike? Al momento de conectarse como administrador, demora mucho o no aparece la ventana que pide las credenciales del administrador. What problems are you solving with the product? What benefits have you realized? He solucionado problemas básicos que tiene mi cliente con las herramientas ...

Great personal support for a great support tool

What do you like best? I (ex-logmein rescue user for 6 years love the simplicity of the Zoho Assist tool offering all the functionality to support our users efficiently without the clunky excess stuff other tools offer. Equally important, the personal, quick responses from the Zoho Assist support staff is out of this world and an example to many other software vendors! What do you dislike? I would not know wat to put here... it is a required field but I have literally nothing to ...

New User Very Pleased!

What do you like best? Zoho Assist has all the features of many other more highly priced products. Zoho's support is excellent. I am the key IT person supporting 30 users and am often required to provide support when I am not on the premises and often after normal business hours. Zoho was easy to set up, including unattended assist, and easy to deploy. The unattended assist ability to transfer files and remote print are big advantages. What do you dislike? Sometimes there is a very ...

Zoho Assist

What do you like best? It works!!!! Its light weight! And simple interface. Much better than TeamViewer or AnyDesk. Integrates with ZenDesk well. What do you dislike? Cannot discriminate by group remote confirmation Zoho Assist Unattended Agents. In our case we have servers who are unattended, and some users systems that I'd rather install the Unattended Agent but have remote user confirmation turn on. Recommendations to others considering the product: Use it!!! What problems are ...

Zoho Assist is my new pick!

What do you like best? Zoho Assist compares favorably to other products I have used. Thing that I especially like include: - Cross platform support including Linux. Linux is my primary support console. - Easy to manage with a nice interface - Two factor authentication to log in, great security - Very competitive pricing What do you dislike? I truly have to say that at this point I have not found anything that I dislike about Zoho Assist. What problems are you solving ...

Zoho Assist has come a long way since we last tried it about a year ago

What do you like best? The method of connection, and the ability to do certain things, like elevate privileges through UAC work extremely well this time around. The installation of the client is very simple, which makes it great for users who may not be too computer savvy. Computer reboots, file transfers all work very well also. What do you dislike? A couple of things that are still missing: - When assisting clients with multiple monitors. You can only view one monitor at a ...

Best Remote Support Software

What do you like best? Simple and stable! Also, very good sypport. What do you dislike? I like everything. Thank You to all of you. Very good product. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? I can control The POS System from my house and input in the system the telephone orders I receive from Customers..

Fast, affordable unattended remote support system

What do you like best? Web-based: I wasn't sure at first, but I'm a total convert. having multiple windows open and being able to remote control from any pc or mac is brilliant. Price: we have all had a shudder and a giggle at the prices that TeamViewer and LogMeIn want these days, they are just unsustainable for small business - Zoho fills that. gap perfectly What do you dislike? sometimes it drops out and you have to get the client to restart - more so for macs What problems are ...