Zenoti Reviews in August 2026: User Ratings, Pros & Cons

We have been with Zenoti for almost 3…

We have been with Zenoti for almost 3 years now and as a super busy salon, it's definitely changed the running of the salon in many good ways.But mostly I wanted to shout out Mark from the U.K Team, he's been absolutely brilliant from day one. Every time we've had any issues or questions, he's been there instantly and goes above and beyond for us. Couldn't recommend Zenoti and there 24/7 team enough!

Incredibly responsive and very helpful

Incredibly responsive and very helpful. Mark included a video with step by step instructions to follow. Resolved my query very quickly and effectively. Thank you!

Ramanna is an amazing support to our…

Ramanna is an amazing support to our business and always willing to help with such professionalism each and every time. Any business would be very lucky to have someone like Ramanna in its core.

Highly recommend both the system and the support team behind it.

We’ve been using Zenoti since 2022, and the platform has truly supported our growth journey. It has helped us streamline operations across multiple locations and given us the tools to create more personalised communication with our customers, something that’s been essential for loyalty and retention.Zenoti’s flexibility and depth have allowed us to tailor solutions to our brand, and we are continuously discovering new features that adds value.A special thanks to Mark from the UK support ...

Mark is a fountain of knowledge and…

Mark is a fountain of knowledge and offers quick and very helpful solutions. He's always pleasant as well which is an added plus.

We've had the pleasure Exceptional Support - Truly Integral to Our Success of working with…

We've had the pleasure of working with our Support Specialist for all things Zenoti! Can confidently say the support has been nothing short of incredible. Every issue we raise is handled with efficiency, clarity, and genuine care. What stands out most is the commitment to finding solutions, even when something falls outside of immediate knowledge, there's never any hesitation to dig deeper and liaise with the relevant teams to get us answers.We honestly don’t know what we’d do without him. ...

Outstanding support from Mark – does this guy even take holidays?!

Every time I reach out with a support question, Mark from the UK support team is there — like clockwork. I'm genuinely not sure if he ever takes a holiday (or even sleeps?), because he always seems to be available and ready to help.His knowledge of the system is next level. No matter how obscure my question is, he comes back instantly with exactly the information I need — no faff, no confusion, just clear and helpful answers every single time. On top of that, he's always pleasant, polite, ...

We have been using Zenoti support

We have been using Zenoti support, and without a doubt, it is the best we have encountered.A huge thank you to Mark from UK Support! You are fantastic, providing amazing customer service, knowledgeable assistance, and quick solutions to all our questions.

Great work UK Support team!

The Zenoti UK support team continue to go from strength to strength. Their responses are tailored to our set up and business requirements so we don't have to deal with 'one size fits all' responses that can be extremely frustrating. The UK support team always go 1 step further, so as a business, we can continue to build our knowledge and get the most out of the Zenoti system. A particular mention for Mark in the UK support team who always goes above and beyond with every issue raised. His ...

Recent migration to Zenoti

We have recently migrated over to Zenoti and although it hasn't gone smoothly at times (no fault of Zenoti, previous CRM provider) we have had full support and communication from the Zenoti Team. We really like their system and they have accommodated our medical requirements/requests. The system is quick and doesn't lag. It is relatively easy to use and you are able to edit and manage your forms and data.Special mention to Rachit who has been extremely helpful with our constant ...