Zenfolio Reviews in September 2026: User Ratings, Pros & Cons
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Zenfolio Reviews & Ratings
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Spotsaas Editor’s POV
Zenfolio's support team responds quickly to tickets and provides step-by-step troubleshooting. Before purchasing, confirm that your hosting plan includes priority support if response time is critical to your workflow—standard plans may see longer wait times during peak periods. The template library covers standard photography portfolios, but customization is ...Read more
Zenfolio pros and cons
Great customer support with speedy, friendly, and helpful responses.
Easy website hosting with a wide choice of templates for self-updating.
Intuitive software design with features tailored for photographers.
Helpful and informative customer service, including step-by-step guidance.
Complex for beginners without proper support, especially in managing passwords and domains.
Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.
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Showing 51-60 out of 195
P
PICTURECOOP
10/17/24
Best experience I ever had.
I'm enjoying the look and the feel of using Zenfolio. It really can't get any easier than what I've experienced using's Zenfolio already. Great software and instructions.
GM
Graham Martin
10/14/24
Zenfolio go beyond the expected to get…
Zenfolio go beyond the expected to get you up and running with their websites. Great online support on a 1:1 basis and webinars. I highly recommend them if, like me, you are a bit slow on web deign!
AG
A Graves Photography
10/13/24
Customer Support Came Through For Me!
I had major problems connecting my GoDaddy account to my Zenfolio account. I reached out to customer support, and within a couple of days received a response of exactly what to do on my end and how to fix it. The agent literally wrote out all the steps and in a format easy to understand for beginner like me. Shortly after applying their recommendations, my website was up and running. My site has been working flawlessly ever since! Thank you Zenfolio Agent
LK
Louis Koerner
10/01/24
Your support troops were great
Date of experience: October 01, 2024
DB
Dee Bee
09/28/24
My problem is Password(s)
My problem is Password(s). I have been unable to log in and CS did help me change my password. However, I have a Zenfolio password AND a password for my custom domain name. Additionally, I had two email addresses that compounded the issue. The changed PW still won't let me in and nobody, Zenfolio and the site host is able to help so far. I am able to get in my logging onto app.zenfolio without a password. In all fairness to Zenfolio the problem is of my making and not theirs. The people at ...
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B
Barry
09/28/24
Alex was very extremely helpful in…
Alex was very extremely helpful in explaining procedures that are important in my site design. He was personable, yet professional.
SN
Stephan Neuhäuser
09/15/24
Archive horror
I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?
SN
Stephan Neuhäuser
09/15/24
Archive horror
I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?
E
Ellen
09/07/24
I have been impressed with your service…
I have been impressed with your service from day one. You treat people as they wish they were treated, like somebody. Thanks for making me feel like I mattered…even though I sold virtually nothing….long story. I hope to be back. Ellen
N
Nina
09/07/24
Alex was informative and friendly
Alex was informative and friendly. Answered all questions. THANKS!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].