Zenfolio Reviews in June 2026: User Ratings, Pros & Cons
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Zenfolio Reviews & Ratings
Spotsaas Editor’s POV
Zenfolio has received high praise for its exceptional customer support, with users consistently mentioning how responsive, friendly, and helpful the staff is. Customers have highlighted the speed and effectiveness of Zenfolio's support team in resolving issues and providing clear instructions for solving problems. The platform's user-friendly interface and ...Read more
Zenfolio pros and cons
Great customer support with speedy, friendly, and helpful responses.
Easy website hosting with a wide choice of templates for self-updating.
Intuitive software design with features tailored for photographers.
Helpful and informative customer service, including step-by-step guidance.
Complex for beginners without proper support, especially in managing passwords and domains.
Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.
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Showing 41-50 out of 150
HC
Hank C
07/19/24
Alex was GREAT!
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will get me off an running on selling my images! He was extremely informative and patient, taking time to explain things to me in detail. I really appreciate the effort he put into the two sessions we've had...so far.
SS
Selim Seval
07/19/24
A major issue resolved
I am not sure for what reason an "Archive" facility was added to the platform which caused a major problem for a user of my type. My business was seriously endangered by the addition of this facility. After numerous commnunications, the issue has been resolved thanks to the cooperative aproach of your support team. Good work from your support team. Thank you.
AM
Andy Mc
07/17/24
What always makes my experience great…is the amazing customer service by the Zen Pro Team!
What always makes my experience great is the amazing customer service and execution the Zen Pro Team does for me, particularly Dylan of late. He has been tremendous (as has everyone else to be fair) in helping me with my needs in 2024. The dude is a rock star as is the entire Zen Pro Team as a whole!
L
Larry
07/16/24
Our experience was absolutely Great!
Date of experience: July 16, 2024
S
sarah
07/16/24
Outstanding customer service
Outstanding customer service! Dennis went above and beyond to help me use zenfolio better and address my questions. He was flexible, helpful, well-informed. He followed up with even more information after our call specific to my needs and my website.
P
Paul
07/15/24
Alex C is the perfect representative…
Alex C is the perfect representative for your website and company: knowledgeable, extremely patient and a pleasure to have as a guide to the successful publishing of my site. I've been a longtime customer of Zenfolio, and because of representatives like Alex C (and Dennis, from whom I've also had excellent suggestions in publishing my new site) I will happily continue my association with you.
S
Stephane
07/15/24
Very helpful customer support very…
Very helpful customer support very knowledgeable great customer service.
J
Jen
07/12/24
Slow, Clunky & Archiving is AWFUL
We've been using Zenfolio for our business for almost 6 years now, and although it's always been slow, I liked many of the other features so I continued. I feel as though the slowness has only increased through time and the amount of time I have to wait for photos to load is absurd. I see spinning orange circles more than I see photo thumbnails. I have a pretty fast computer too. I can't imagine how many times clients see that. Also, many clients claim never getting their gallery link (and ...
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G
Greg
07/12/24
I think Zenfolio is great for service…
I think Zenfolio is great for service photographers…I’m concentrating more on the fine art type of photography. I’ve decided I’m going to go with FAA to market my work and for greater exposure and to sell a wide variety of products. Thanks
CV
Cxptr Visuals
07/11/24
Exceptional Customer Service
Been a zenfolio user for a number of years now. Customer Service is beyond exception! Great products and continued development.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].