Zenfolio Reviews in May 2025: User Ratings, Pros & Cons

Alex was GREAT!

Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will get me off an running on selling my images! He was extremely informative and patient, taking time to explain things to me in detail. I really appreciate the effort he put into the two sessions we've had...so far.

I wouldn’t give it one star

I wouldn’t give it one star , but had to so as I can reply This platform is becoming a total laughing stock , all main stream professional photographers are laughing at Zenfolio What’s happening to this company, My guess is it’s either been sold off to a company who just haven’t got a clue and running the company with two man and a dog Or they have slashed staff, and cutting operating costs , it’s not what it used to be , personally I think it’s on its last legs It’s absolutely awful now ...

What always makes my experience great…is the amazing customer service by the Zen Pro Team!

What always makes my experience great is the amazing customer service and execution the Zen Pro Team does for me, particularly Dylan of late. He has been tremendous (as has everyone else to be fair) in helping me with my needs in 2024. The dude is a rock star as is the entire Zen Pro Team as a whole!

Our experience was absolutely Great!

Date of experience: July 16, 2024

Outstanding customer service

Outstanding customer service! Dennis went above and beyond to help me use zenfolio better and address my questions. He was flexible, helpful, well-informed. He followed up with even more information after our call specific to my needs and my website.

Very helpful customer support very…

Very helpful customer support very knowledgeable great customer service.

Alex C is the perfect representative…

Alex C is the perfect representative for your website and company: knowledgeable, extremely patient and a pleasure to have as a guide to the successful publishing of my site. I've been a longtime customer of Zenfolio, and because of representatives like Alex C (and Dennis, from whom I've also had excellent suggestions in publishing my new site) I will happily continue my association with you.

I think Zenfolio is great for service…

I think Zenfolio is great for service photographers…I’m concentrating more on the fine art type of photography. I’ve decided I’m going to go with FAA to market my work and for greater exposure and to sell a wide variety of products. Thanks

Slow, Clunky & Archiving is AWFUL

We've been using Zenfolio for our business for almost 6 years now, and although it's always been slow, I liked many of the other features so I continued. I feel as though the slowness has only increased through time and the amount of time I have to wait for photos to load is absurd. I see spinning orange circles more than I see photo thumbnails. I have a pretty fast computer too. I can't imagine how many times clients see that. Also, many clients claim never getting their gallery link (and ...

Zenfolio is an amazing platform

Zenfolio is a great tool for any creative photographer. It is the perfect all in one tool . The only thing they need is editing software and you could never leave the website .