Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

You really need a better provider

Zenfolio has been the subject of customer complaints regarding slow performance for at least a decade, with nothing from their customer service group but "it must be your browser, it must be your ISP, it must be somebody else's fault, I'll notify our engineers." It is probably worth noting that Zenfolio closed down their own user forums. I would hazard a guess that this was done because there was nothing posted on them but complaints about slow performance.

So many issues...all my galleries have…

So many issues...all my galleries have missing watermarks, leaving every image open to be SS from customers. Noone answers phones. Total mess, 1000s of my images exposed overnight.

No solutions from support department.

On a positive note, I like the layout of my website and had no problems setting my page up really. HOWEVER, support is proving very poor!. I have been waiting 5 days for my issue to be resolved - client unable to buy all photos. I have messaged in between times only to receive a polite response of "il get back to you" more or less with no solution or timeline of when they will respond and guess what-I'm still waiting-feel I've been purposely moved to the LOST IN TRANSIT file!!!. My client ...

Poor customer service

Poor customer service, I'm new to Zenfolio, I have two subscription accounts that I pay a lot of money for and when I have a customer service issue it takes all day or the next day to get help. I try to work through most issues myself but this time I can't, so I thought I would try support again so I'm just waiting. Terrible support team.

Awful support

Sorry but I have been unable to get hold of a support person all day using the live chat, and I'm sick of the robot giving me unhelpful replies. The promptness of replies was excellent during my trial but now I'm live and have an issue there is tumbleweed rolling past. I reported hours ago that my sales galleries have an issue with formatting and look like a webpage from the early days of the internet. This looks absolutely amateur to potential clients. Other web hosts I've used can put me ...

The site is always under maintenance

The site is always under maintenance. The photos don't load half the time. It's not user friendly. Avoid at all costs!!!!

I was very happy with Zenfolio until…

I was very happy with Zenfolio until two days ago. My client ordered a product that I self-filled. Due to a momentary internet connection instability, she accidentally transacted it three times instead of once. I quickly backed out the two erroneous charges for her, but noticed that Zenfolio's service fee was still a whopping $243.00 for an $1161 wall art product set (that's a 21% fee). I contacted customer service and they have explained that they will only back out a charge once; after ...

Bought by investment company in 2017, went downhill from there

Absolute garbage. I have over 400 dollars of referral credit on zenfolio, and that pays my subscription. Yet every single year they start sending me these fearmongering emails like "updated your credit card so you don't lose your photos and your website!" Morons! The subscription fee is just taken out of the credit. And even if you contact their support they'll be like OH NOOOO YOURE GONNA LOSE IT. When clearly, over the past several years, I have NOT lost it. I'm just waiting to use up my ...

A great product

Having used Zenfolio a few years ago, but not enjoying the experience I was a bit reluctant to look at them again for my new website. However the new platform really impressed me, and I've been very happy with the service over the last few months and ended up paying for a subscription when my free trial finished. The product isn't perfect, but better than the alternatives for my requirements. I've also found their support team to be really helpful and responsive, and I'm confident that they ...

Pretty much just stole my money

Initially signed up to a free trial, signed up to their portfolioplus subscription and now my account doesn't exist. the user ID doesn't exist when I try to log in. try using my email address and it says I have no active subscription, yet I have a charge from them on my credit card. Incredibly unimpressed, will be disputing this with my credit card company.