Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

Stabbed in the back by Zenfolio!

Well, what can i say.... almost 50,000 photographs in my Zenfolio over many years and now they are 'archiving' them. Oh great, then what am i paying for? Zenfolio hiding them, and you cannot get access to your own pics if at all for 12-24 hours, but then, presumably they will be 're-archived' once they reach an inactivity date. So i'm paying for storage..... no thanks, i own 3 x 8tb hard drives plus smaller hard drives, so i guess you've lost my custom, and i rather liked Zenfolio, but i ...

Stabbed in the back by Zenfolio!

Well, what can i say.... almost 50,000 photographs in my Zenfolio over many years and now they are 'archiving' them. Oh great, then what am i paying for? Zenfolio hiding them, and you cannot get access to your own pics if at all for 12-24 hours, but then, presumably they will be 're-archived' once they reach an inactivity date. So i'm paying for storage..... no thanks, i own 3 x 8tb hard drives plus smaller hard drives, so i guess you've lost my custom, and i rather liked Zenfolio, but i ...

Think twice before using Zenfolio

Zenfolio recently implemented an archive to put older photos into, they can be retrieved but takes the best part of a day to access them. Since this started I have had many problems with my website, customers not able to make orders, website not visible at all, photos not uploading properly, unable to process orders. I have lost sales. I have contacted support and their responses take days and of no help. The issues have resolved themselves, but that isn't the point. There shouldn't be ...

Think twice before using Zenfolio

Zenfolio recently implemented an archive to put older photos into, they can be retrieved but takes the best part of a day to access them. Since this started I have had many problems with my website, customers not able to make orders, website not visible at all, photos not uploading properly, unable to process orders. I have lost sales. I have contacted support and their responses take days and of no help. The issues have resolved themselves, but that isn't the point. There shouldn't be ...

Zenfolio "Archive" feature is making my site useless!

I have been a loyal user of Zenfolio for the last 12 years. My site is imagesofpolo.com Due to the fact that Zenfolio have instigated an archiving feature my archive is virtually useless as more and more galleries become archived. Some galleries are not fully archived and do not show in the archive section but the pictures are not accessible and cannot be downloaded if I need them. Trying to unarchive these photographs takes days and some even not possible. Unfortunately, Zenfolio seems ...

Zenfolio "Archive" feature is making my site useless!

I have been a loyal user of Zenfolio for the last 12 years. My site is imagesofpolo.com Due to the fact that Zenfolio have instigated an archiving feature my archive is virtually useless as more and more galleries become archived. Some galleries are not fully archived and do not show in the archive section but the pictures are not accessible and cannot be downloaded if I need them. Trying to unarchive these photographs takes days and some even not possible. Unfortunately, Zenfolio seems ...

Worst customer service

I've been using Zenfolio for 15 years, but the "Classic" version seems to be a discontinued model. There have been technical deficiencies in the implementation of the design for many months. I have repeatedly contacted customer service (including #739002, #748455), only receiving answers after several days, which are, however, without substance - or customer service does not respond at all. Nevertheless, the fees increase year after year without providing any added value. What's going on ...

Worst customer service

I've been using Zenfolio for 15 years, but the "Classic" version seems to be a discontinued model. There have been technical deficiencies in the implementation of the design for many months. I have repeatedly contacted customer service (including #739002, #748455), only receiving answers after several days, which are, however, without substance - or customer service does not respond at all. Nevertheless, the fees increase year after year without providing any added value. What's going on ...

Mind your card details...

What an utter disgrace. I wish I read the reviews! I signed up - as far as I knew - for a U.K. account while I was visiting family in Italy. I was charged in euros, but I put that down to them being based in Europe. When I tried to set up a gallery, it gave me Fuji as a lab, with pricing and delivery charges in euros, shipping in Europe etc. After reading the FAQ section I found the currency and changed it to U.K. GBP. At this point, I had no lab, only self fulfilment and digital. The ...

Mind your card details...

What an utter disgrace. I wish I read the reviews! I signed up - as far as I knew - for a U.K. account while I was visiting family in Italy. I was charged in euros, but I put that down to them being based in Europe. When I tried to set up a gallery, it gave me Fuji as a lab, with pricing and delivery charges in euros, shipping in Europe etc. After reading the FAQ section I found the currency and changed it to U.K. GBP. At this point, I had no lab, only self fulfilment and digital. The ...