Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

Zenfolio is broken

Zenfolio is broken. Not just the site but the business model. The roll out of 'archive' (a service nobody wanted or asked for) has been a disaster that was easily predicted by everyone apart from Zenfolio themselves. They have allowed IT mangers to make customer service decisions, making the service unusable. I've never before encountered a company that resents its customers as much as Zenfolio - its honestly staggering. (no doubt someone will be along shortly to dispute that and pretend ...

Zenfolio is broken

Zenfolio is broken. Not just the site but the business model. The roll out of 'archive' (a service nobody wanted or asked for) has been a disaster that was easily predicted by everyone apart from Zenfolio themselves. They have allowed IT mangers to make customer service decisions, making the service unusable. I've never before encountered a company that resents its customers as much as Zenfolio - its honestly staggering. (no doubt someone will be along shortly to dispute that and pretend ...

Terrible customer service

Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

Terrible customer service

Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

15 years time to go

I have been with Zenfolio Classic for 15 years but now I think it is end of the road ! The Archive system is chaos, 19 of my Galleries gone, I applied "restore" in my dashboard thinking I would get my work back within 12 hours, but here we are three days later and the wonderful spinning wheel keeps on turning ! I have "reached out" to support via the correct email, only to receive a canned response. I fear my Galleries are gone forever. Support is failing badly. The sad thing is I joined ...

15 years time to go

I have been with Zenfolio Classic for 15 years but now I think it is end of the road ! The Archive system is chaos, 19 of my Galleries gone, I applied "restore" in my dashboard thinking I would get my work back within 12 hours, but here we are three days later and the wonderful spinning wheel keeps on turning ! I have "reached out" to support via the correct email, only to receive a canned response. I fear my Galleries are gone forever. Support is failing badly. The sad thing is I joined ...

The imminent demise of Zenfolio?

I joined Zenfolio in 2011 and it was one of the best decisions I made. It was easy to use, and with an excellent support setup, provided exactly what I wanted from a website. Over the years, though, glitches began to surface with "improvements" which didn't work properly and represented, in my view, change for changes sake. Tech support deteriorated to the extent that responses became slower and slower with "if you don't like it, leave" becoming a fairly common response to genuine ...

The imminent demise of Zenfolio?

I joined Zenfolio in 2011 and it was one of the best decisions I made. It was easy to use, and with an excellent support setup, provided exactly what I wanted from a website. Over the years, though, glitches began to surface with "improvements" which didn't work properly and represented, in my view, change for changes sake. Tech support deteriorated to the extent that responses became slower and slower with "if you don't like it, leave" becoming a fairly common response to genuine ...

Goodbye after 12 years

I've been hosting my photography with Zenfolio for 12 years -- I'm a high-volume wedding and portrait photographer, averaging about 85 weddings, and 150 portrait sessions annually. The archival switchover recently implement has been abysmal, to say the least. While customers of Zenfolio were given advance notice that it was happening, the process has been way more disruptive than was communicated. I regularly access hundreds of galleries as part of my sales process, and not being able to ...

Goodbye after 12 years

I've been hosting my photography with Zenfolio for 12 years -- I'm a high-volume wedding and portrait photographer, averaging about 85 weddings, and 150 portrait sessions annually. The archival switchover recently implement has been abysmal, to say the least. While customers of Zenfolio were given advance notice that it was happening, the process has been way more disruptive than was communicated. I regularly access hundreds of galleries as part of my sales process, and not being able to ...