Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

I concur with all the negative reports…

I concur with all the negative reports here. I also have been a zenfolio client for around fifteen years. I have just cancelled my account as, like others, archiving and restoring is a slow, clunky, nightmare. The thought of trying to download my galleries, which would also be a nightmare, has led me to the decision to reload onto a working alternative site from hard drive back-ups. Sorry Zenfolio, you have screwed up big time!

TOTAL REGRETS for not jumping ship when all the red flags went up

I have never been this livid with a company before. I am so upset about the Zenfolio's asinine decision to stab us and our customers in the back after promising unlimited storage for our VIEWING galleries -- and archiving our galleries and making it a full-time job to unarchive them IN LIMITED #s (we get 20??? ARE YOU SERIOUS). If I wanted a worst-case backup cloud, I'd have stuck with backblaze. They are now holding our pics hostage.... we can't transfer to another service without putting ...

I've been a customer of zenfolio for 16 years

I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, ...

I've been a customer of zenfolio for 16 years

I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, ...

The last straw!

They probably decided to go bankrupt. I am a customer for at least 8 years and have not had any serious issues with the site. The problems started in December 2023 when they decided to implement an archive scheme. I have contacted them several times in order to stop doing this with no success. A site that advertises unlimited space for your photos should provide just that. Nothing less. If you want to archive it should be up to you what are you archiving. Apart of this I had issues in ...

Archiving galleries total disaster

Total disaster archiving galleries no one can find anything looking at these reviews everyone seems to be of the same opinion. Any recommendations for an alternative

The last straw!

They probably decided to go bankrupt. I am a customer for at least 8 years and have not had any serious issues with the site. The problems started in December 2023 when they decided to implement an archive scheme. I have contacted them several times in order to stop doing this with no success. A site that advertises unlimited space for your photos should provide just that. Nothing less. If you want to archive it should be up to you what are you archiving. Apart of this I had issues in ...

10 Year customer evaluating other services :(

I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.

Archiving galleries total disaster

Total disaster archiving galleries no one can find anything looking at these reviews everyone seems to be of the same opinion. Any recommendations for an alternative

10 Year customer evaluating other services :(

I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.