Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

Zenfolio introduced auto archiving and…

Zenfolio introduced auto archiving and since then it has been a disaster. Avoid They allow you to opt out 20 galleries but then ignore the setting and archive regardless. The archive restore tool then doesn’t show the gallery and there is no way to restore. You then have to contact support and all that happens is an email advising it is taking longer than expected to restore galleries. What a shame, was once an excellent option for photographers but now it is unworkable.

If I could Give them zero stars I…

If I could Give them zero stars I would... once delivering a solid performance and service in the early 2000's this company is now a horrible experience recently attempting to rebuild and share using their new format. Incredibly slow speeds and nonfunctioning tools are a complete deal killer. I basically feel as if I was mugged and my yearly subscription fee was stolen ... Buyer Beware ... add to that an unresponsive human helpline with an idiotic chatbot and this company is finished ... ...

Zenfolio is echt de weg kwijt

Zenfolio is echt de weg kwijt, en is een waardeloos bedrijf nu geworden, ze gooien je foto's die je openbaar hebt staan voor anderen gewoon in een archief en als je ze daar uit wilt halen, lukt dat vaak niet, en als je ze dan eindelijk weer kan zien, zitten er doodleuk foto's van anderen opeens in je mappen. Ik heb ze hier op ook per direct aansprakelijk daar voor gesteld, en weiger elke consiquentie daarvan. Maar ze zwijgen in alle talen op diverse emails die ik al gestuurd heb. Ik stap ...

Useless Technology Trapped in the 1990's

This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it ...

Something is really not right with…

Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

F*** you Zenfolio - TOTAL SCAM!!!

Dear Zenfolio, F*** you Website is slow as F*** User Experience is bad as F*** Customer service is inexistent & F***** up You have zero respect for your clients. And then it’s impossible to cancel subscription, because you need to reach a chat that is out of service, there is no answer to email requests either and Zenfolio automatically renews the subscription charging the credit card without consent or possibility to remove it from the account. I hope your company will Go bankrupt as fast ...

Even though I am paying hundreds of…

Even though I am paying hundreds of pounds for this site. Zenfolio decided to archive a whole load of galleries, without any email or warning. What exactly am I paying for if Zenfolio decide to delete all my images. Used to be good once but not anymore.

What happened????

As a long-time user of Zenfolio, I am so sad to see what this service has become. For the longest time, this service was amazing, but recently that has all changed. I'm not sure whose idea it was to start the whole archiving thing, but it is causing chaos for my business. Not only is it making galleries inaccessible to my clients, but it is crashing my portfolio causing me trouble getting new clients as well. I'm not sure what I am going to do, but at this point, I'm sure that it won't ...

Their archiving process is a disaster…

My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be ...

So many LOYAL customers for over a…

So many LOYAL customers for over a decade in my reading below. I have been with them since 2010. I cannot get over how unprofessional this is. Fine if you need to upgrade your archival process as a company but NOT at the client's expense while you still charge them for images they cannot even f* access. So so so very disappointed. I have SO many images I cannot even access or find right now. They should be held accountable and also refund clients.