Zenfolio Reviews in September 2026: User Ratings, Pros & Cons

Quick and helpful response to the issue…

Quick and helpful response to the issue I was having.

Easy to use

Just an easy website and all the access and information I need is easily laid out.

Zenfolio is a scam, with zero customer service

Since the roll-out of their "archiving" platform, Zenfolio has really gone downhill. Service is below satisfactory. Galleries go missing, images take excessively long amounts of time to load, some images load sideways or upside down. Customer service is non-existent. Terrible company, terrible customer service, terrible experience.

Archiving is a NIGHTMARE

Been with Zenfolio for years. However, since they introduced automatically archiving photos it has become a complete nightmare. Zenfolio sprung archiving on us. I had no idea that my galleries would be archived and that it would be nightmare to recover. What kind of nonsense is that? Some of my galleries are static on purpose. And if you don't use them, then the get archived. What nonsense is that. You only have a limited number of galleries that you can set as "Do not Archive." After ...

Archiving is a NIGHTMARE

Been with Zenfolio for years. However, since they introduced automatically archiving photos it has become a complete nightmare. Zenfolio sprung archiving on us. I had no idea that my galleries would be archived and that it would be nightmare to recover. What kind of nonsense is that? Some of my galleries are static on purpose. And if you don't use them, then the get archived. What nonsense is that. You only have a limited number of galleries that you can set as "Do not Archive." After ...

This service won't last another year

This service won't last another year. Bail, Bail, Bail! A few years ago, they deleted 500k photos of mine with no way of getting them back after I forgot to update my credit card on file with a new expiration date. I took responsibility, got over it, and signed up with them again. Biggest mistake of my life. Now, they are auto-archiving all my photos so that I can't even tell which ones are in which gallery. No thumbnails, no sensical way to unarchive them, no way to download them without ...

It has become a terrible site. Absolutely useless

Agree with everyone about how horrible this site has become. I'm a user of many many years but what they have done is appalling. I'm leaving right now...

Zenfolio is quickly becoming a total…

Zenfolio is quickly becoming a total disaster, I have been with them for many years The last year especially has been a nightmare with them , no access to galleries, and yes we all get the systematic reply, They must have plenty of professional photographers who are not wet behind the ears , come on Zenfolio raise your game , or we will go elsewhere, your call

The website's bandwidth is so slow

The websites bandwidth is so slow that a simple photo takes minutes to load- causing viewers to close out of the site. Support is a never-ending black hole ending in CHAT that is never answered. Trying to cancel account is impossible- nobody answers chat. But they efficiently charge your credit card... only aspect of the cr@ppy website that works.

Reverse the archive blunder

I'm a customer for many years. Overnight they went from 5 stars to no stars due the damage caused by the terrible decision to start archiving galleries which creates grief for me and my customers. The restore process is terrible and slow if it works at all. Zenfolio should reverse this decision and go back to the way things were, while they still have customers.