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Zenfolio has received high praise for its exceptional customer support, with users consistently mentioning how responsive, friendly, and helpful the staff is. Customers have highlighted the speed and effectiveness of Zenfolio's support team in resolving issues and providing clear instructions for solving problems. The platform's user-friendly interface and ...Read more
Great customer support with speedy, friendly, and helpful responses.
Easy website hosting with a wide choice of templates for self-updating.
Intuitive software design with features tailored for photographers.
Helpful and informative customer service, including step-by-step guidance.
Complex for beginners without proper support, especially in managing passwords and domains.
Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.
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Showing 91-100 out of 150
A
Allison
03/31/24
Zenfolio is a SCAM
I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.
DM
dan mccormack elfelm
03/28/24
With them for more than a decade, just gets worse.
With them for more than a decade - top pkg. I don't remember any improvements ever. Very disappointed in the outdated cart. The latest "archiving" scheme is being implemented without actually testing - and the fails are here. The support is non-existent.
DM
dan mccormack elfelm
03/28/24
With them for more than a decade, just gets worse.
With them for more than a decade - top pkg. I don't remember any improvements ever. Very disappointed in the outdated cart. The latest "archiving" scheme is being implemented without actually testing - and the fails are here. The support is non-existent.
BG
Brian Gray
03/26/24
Zenfolio is broken
Zenfolio is broken. Not just the site but the business model. The roll out of 'archive' (a service nobody wanted or asked for) has been a disaster that was easily predicted by everyone apart from Zenfolio themselves. They have allowed IT mangers to make customer service decisions, making the service unusable. I've never before encountered a company that resents its customers as much as Zenfolio - its honestly staggering. (no doubt someone will be along shortly to dispute that and pretend ...
Read more
RE
Richard Ellis
03/26/24
Made me look like an idiot
I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.
RE
Richard Ellis
03/26/24
Made me look like an idiot
I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.
BG
Brian Gray
03/26/24
Zenfolio is broken
Zenfolio is broken. Not just the site but the business model. The roll out of 'archive' (a service nobody wanted or asked for) has been a disaster that was easily predicted by everyone apart from Zenfolio themselves. They have allowed IT mangers to make customer service decisions, making the service unusable. I've never before encountered a company that resents its customers as much as Zenfolio - its honestly staggering. (no doubt someone will be along shortly to dispute that and pretend ...
Read more
DP
David Peeters
03/23/24
Terrible customer service
Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.
DP
David Peeters
03/23/24
Terrible customer service
Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.
BR
Barbara R Jones
03/20/24
15 years time to go
I have been with Zenfolio Classic for 15 years but now I think it is end of the road ! The Archive system is chaos, 19 of my Galleries gone, I applied "restore" in my dashboard thinking I would get my work back within 12 hours, but here we are three days later and the wonderful spinning wheel keeps on turning ! I have "reached out" to support via the correct email, only to receive a canned response. I fear my Galleries are gone forever. Support is failing badly. The sad thing is I joined ...
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