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Zenfolio has received high praise for its exceptional customer support, with users consistently mentioning how responsive, friendly, and helpful the staff is. Customers have highlighted the speed and effectiveness of Zenfolio's support team in resolving issues and providing clear instructions for solving problems. The platform's user-friendly interface and ...Read more
Great customer support with speedy, friendly, and helpful responses.
Easy website hosting with a wide choice of templates for self-updating.
Intuitive software design with features tailored for photographers.
Helpful and informative customer service, including step-by-step guidance.
Complex for beginners without proper support, especially in managing passwords and domains.
Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.
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Showing 81-90 out of 150
MT
Michalis Taliadoros
04/04/24
The last straw!
They probably decided to go bankrupt. I am a customer for at least 8 years and have not had any serious issues with the site. The problems started in December 2023 when they decided to implement an archive scheme. I have contacted them several times in order to stop doing this with no success. A site that advertises unlimited space for your photos should provide just that. Nothing less. If you want to archive it should be up to you what are you archiving. Apart of this I had issues in ...
Read more
LS
Lia Stude
04/04/24
10 Year customer evaluating other services :(
I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.
SB
sally blair
04/04/24
Archiving galleries total disaster
Total disaster archiving galleries no one can find anything looking at these reviews everyone seems to be of the same opinion. Any recommendations for an alternative
MT
Michalis Taliadoros
04/04/24
The last straw!
They probably decided to go bankrupt. I am a customer for at least 8 years and have not had any serious issues with the site. The problems started in December 2023 when they decided to implement an archive scheme. I have contacted them several times in order to stop doing this with no success. A site that advertises unlimited space for your photos should provide just that. Nothing less. If you want to archive it should be up to you what are you archiving. Apart of this I had issues in ...
Read more
LS
Lia Stude
04/04/24
10 Year customer evaluating other services :(
I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.
AP
Amy Payne
04/01/24
Been a client for over 10 years and I…
Been a client for over 10 years and I have no idea what I am going to do moving forward. I can't stay with Zenfolio if they are going to continue archiving galleries. They started archiving galleries, I can't access images, this is a nightmare, you can only set so many galleies that won't archive overtime. This is NOT what I signed up for! Everything I like about Zenfolio is now gone.
AP
Amy Payne
04/01/24
Been a client for over 10 years and I…
Been a client for over 10 years and I have no idea what I am going to do moving forward. I can't stay with Zenfolio if they are going to continue archiving galleries. They started archiving galleries, I can't access images, this is a nightmare, you can only set so many galleies that won't archive overtime. This is NOT what I signed up for! Everything I like about Zenfolio is now gone.
A
Allison
03/31/24
Zenfolio is a SCAM
I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.
JT
Jim Taylor
03/31/24
Zenfolio really going downhill - Stay awy
The first 7-8 years with Zenfolio were good. There were occasional hiccups with their slow uploading but overall it was acceptable. The past 2-3 years have been terrible and this new archiving scheme that they are forcing on everyone is a disaster! I have no idea how they thought this was a good deal for photographers. I believe they are trying to get the classic users to leave so they can go on to other things. There is no customer service. You hit their chat button and you might get a ...
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A
Allison
03/31/24
Zenfolio is a SCAM
I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.
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