Zenefits Reviews in June 2026: User Ratings, Pros & Cons

Everything HR in one place and simplified

What do you like best? What I like best from Zenefits I think is their customer service approach. They know that even-though a user can do everything through the platform, there are processes that are completed offline by third parties. Having always someone willing te help you find out what's going with those off-platform processes is great. On the other hand, the platform is beautiful. It is very intuitive and it has the perfect balance between modern and professional. ...

Great platform to manage your benefits

What do you like best? Very easy to use/manage all benefits in one place. Making selections is also very easy through the platform. What do you dislike? I haven't received many update emails when i make changes. That may be a setting I have not selected, but it would be nice to get a quick email reminder once a change is made. Recommendations to others considering the product Great way to manage all benefits for your employees. Selecting and making benefits choices are easy, ...

Great for tracking benefits

What do you like best? Zenefits helps me keep track of all of my benefits in the same, easy to access location. What do you dislike? My employer hasn't taken advantage of all of the features of Zenefits (e.g. payroll, PTO requests. As a result, I have to keep track of a few different systems. I believe Zenefits has the ability to solve that problem though. Recommendations to others considering the product I would definitely recommend using Zenefits to track benefits for a small ...

Great for small business HR

What do you like best? I love that all of our HR is done through this one app (payroll, benefits, time off management, etc and that employees can easily access their information and make updates whenever they'd like. What do you dislike? I've reached out a few times for a demo of their time & attendance recording options and haven't received a response. They have a 'request a demo' button that I'm thinking probably doesn't work! What business problems are you solving with the product? ...

New age HR and benefits software

What do you like best? I like the vibe that Zenefits gives off. Millennial type feel to it. What do you dislike? They change reps quite frequently so it's hard to build relationships. What business problems are you solving with the product? What benefits have you realized? Ease of hiring.

Zenefits

What do you like best? The user interface is appealing and well organized. What do you dislike? Issues with communication and bugs. Had a lapse of health benefit coverage that wasn't communicated with us and caused problems. Overall communication needs to be better. I don't always receive responses from their support team. What business problems are you solving with the product? What benefits have you realized? Onboarding and benefits distribution.

Great portal to hold employee information

What do you like best? Zenefits streamlines the place to go for employees to see any benefits our company offers or employees' personal benefits. The look of the portal is very clean and nice, easy to use and pretty intuitive. The dashboard for each user is great because it highlights the main areas that one would need to access often. I often use the commuter benefits portion to check how I've been using those benefits. Or, the vacation time portal to request time off, whether it's PTO ...

Easy and simple - sometimes too much

What do you like best? I like how simple it is for the user to go through and navigate the screens to enter their info. What do you dislike? As a user, sometimes you want to get back to previous screen options and make changes or re-review and you are unable to do so in some circumstances. Then all you can do is use the 'contact us' but you never hear back! Recommendations to others considering the product Really make sure you understand what Benefits is providing and what they're ...

Great at some things, not at others

What do you like best? Zenefits does have a novel concept and does help untangle the mess of benefits for a small company What do you dislike? Payroll is not as easy and so we moved to another platform for that. Obviously, the company culture is important when we do business and we weren't thrilled with the shenanigans from earlier What business problems are you solving with the product? What benefits have you realized? Benefits and HR administration is our biggest area. The ...

Everything you need in one place

What do you like best? All your HR needs in one place. We have employees in more than one location all over the country. Zenefits makes onboarding easier and it happens with far fewer emails. It also offers a lot of safety where employees do not have to send sensitive information via email. What do you dislike? Not all of the services are offered to us due to locations where we operate. We cannot run payroll or add contractors because of where we do business. We are also unable to ...