Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Cloud-based all-in-one HR Management Software

What do you like best? One Stop HR. Ease of use, integration of employee management info both from admin and employee pov, user interface, HR compliance resourcing. What do you dislike? As an early adopter, Zenefits is continually improving. Until recently, customer service and additional services (like FSA lacked effective problem resolution and solutions orientation (significantly improving!. Needs Org Chart capability. Reporting is limited. Recommendations to others considering ...

Good one stop shop for all HR related needs!

What do you like best? I love how easy Zenefits make staying on top of all HR related needs for the company! What do you dislike? Sometimes it can be a little glitchy with certain browsers but it's not a breaking point. Recommendations to others considering the product Make the product more reliable on all browsers. What business problems are you solving with the product? What benefits have you realized? The biggest one is employee benefits and administering health insurance.

A bad experience

What do you like best? Zenefits had a nice user interface for employees to see their benefits. What do you dislike? Did not enroll our employees in the proper plans. Information was not updated on the site and the information was out of date and wrong. Did not take responsibility for mistakes. Poor customer service. Recommendations to others considering the product I would not recommend Zenefits What business problems are you solving with the product? What benefits have you ...

Easy to use benefits management software

What do you like best? Centralized source of all benefits related information What do you dislike? Not flexible for requesting paid time off for a part-time employee What business problems are you solving with the product? What benefits have you realized? Provides automation for administration of benefits.

Fantastically easy-to-use time saver for our small business

What do you like best? We've used Zenefits for 2.5 years. Despite the "automation" nature of their products, I've been very impressed with how personal the service is. Each of the Zenefits reps I've dealt with has not only been friendly, but super responsive and knowledgeable. What do you dislike? They seem to have recovered well from the CEO shakeup and turmoil from 2016, but it's something that sticks at the back of your mind - are they stable enough for us to keep relying on them ...

Initial adopter of Zenefits, we have seen a lot of changes

What do you like best? Zenefits has had a lot of ups and downs, but it is constantly changing and evolving. There is no doubt how much time and money Zenefits has saved us as a small company in gathering information, tracking people, tracking insurance, hiring, terminating, and payroll. I think by far the best feature that we utilize with Zenefits is payroll. It took our payroll process down from 8 hours to 30 minutes. It used to be a two person process that would involve a day of double ...

Great platform for multiple HR initiatives

What do you like best? Simple place to go to and find necessary HR information. Easy to submit time off, review employee handbook for policies, view employee directory, setup flex transportation with spending card, and managing benefits. What do you dislike? Commuter benefits don’t decrease amounts as frequently as I would like. Hard to get sense what how much I currently have in my account. What business problems are you solving with the product? What benefits have you realized? ...

Benefits done easy

What do you like best? Zenefits is very easy to use. Finding your insurance information, vacation days and employment documents is simple because it is all in on space. What do you dislike? This is an HR website, but it should really only be treated as a benefit and employee countertop. This isn't a real HR rep, it is only where functions related to benefits are conducted. What business problems are you solving with the product? What benefits have you realized? My agency uses ...

Huge Improvement

What do you like best? Zenefits has gone thru a lot of changes THANKFULLY and as a customer for 3 years now, I've seen a huge improvement and I hope it doesn't end. Specifically, I like how much easier open enrollment is now. What do you dislike? There certainly are areas of improvement but I think the more you communicate with them, they're able to find ways to make the platform work for your needs. It's really the only way to get things fixed. But if I had to point out one (tiny ...

Time saving solution suitable for any HR manager

PROS & CONS What are the best aspects of this product? Time saving solution, as HR manager I’m happy that I finally found solution that helps me to save huge amount of time and to reduce all the manual and paperwork. I can easily integrate birthdays, anniversaries and time off within my calendar. What aspects are problematic or could work better? I cannot use the payroll system yet because it is not availavble in all the states. What specific problems in your company were solved ...