Zenefits Reviews in June 2026: User Ratings, Pros & Cons

Great Service-Comprehensive

What do you like best? I like how I can now call someone, and people seem to care that I get help. While I've had issues in the past, I've never had a rude Zenefits support person. What do you dislike? That it doesn't integrate into our 401k. What business problems are you solving with the product? What benefits have you realized? Integrations and ease of hiring

Intuitive

What do you like best? I love how easy the Zenefits system is to learn. I have been with the company a month and have learned how to use the system already. What do you dislike? The reports could be more customizable and easy to make your own. What business problems are you solving with the product? What benefits have you realized? I love how simple it is to help employees with customer service questions. It's very easy for them to navigate the system on their own.

Streamlines HR with a few hiccups along the way

What do you like best? I love that all of our HR 'stuff' can be collected in one place. Less paperwork means less headaches for everyone. The interface is very user friendly, and I love the 'time off' management tool. What do you dislike? We've had some problems with the software not automating region specific HR compliance like its supposed to do. Additionally, their new 'we'll call you' approach to customer service is highly annoying. Recommendations to others considering the ...

My Experience with Zenefits

What do you like best? Zenefits is a very cost efficient brokerage of benefits and HRIS system with some great tools, such as US employee onboarding and benefits enrollment, cobra administration, and commuter benefit offerings. It’s great to have a benefits broker that comes along with an HRIS system. What do you dislike? There have been many quirks with the software, mainly the lack of effective dating, the validity of some reports data, and the lack of customer service. Recently I ...

Love Zenefits

What do you like best? Helps me as an Admin that wears many hats in a small and quickly growing company! There are so many helpful features and you can start with a few to tryout and add more as you need. I also like that it integrates with other platforms we use. What do you dislike? I wish the integrations could do more in pushing info back and forth. What business problems are you solving with the product? What benefits have you realized? Keeping an accurate track for paid time ...

Good platform for HR management

What do you like best? The way to get in one place all the centralized data and documents about a worker. What do you dislike? sometimes it is hard to understand how many hours do we have available for vacations. Recommendations to others considering the product If you want a good hr tool check this one, it's easier to use and have all the data of your coworkers in one place. What business problems are you solving with the product? What benefits have you realized? Get in only one ...

One stop shop

What do you like best? The user interface on Zenefits is very clean, easy to navigate, and includes all the right features What do you dislike? I can't think of anything that I dislike Recommendations to others considering the product Utilize the support team, they are helpful! What business problems are you solving with the product? What benefits have you realized? Days off, medical/dental insurance, employee contact information

Zenefits Review

What do you like best? -Cost -Online Onboarding -Employees can control their payment accounts, exemptions online. What do you dislike? -If you don't use Zenefits as a broker, you can do open enrollment -Customer Service is average at best and can't handle complex issues. Poor communication when issues arise Recommendations to others considering the product 1. It's very cost friendly but customer service is definitely lacking. If you need a quick and easy solution Zenefits ...

Easy to learn

What do you like best? My favorite part is the document repository for all of the onboarding materials. Being able to run a report to see who has signed off on the document is a huge time-saver. What do you dislike? The reporting function is rudimentary. The lack of filters before you run a report means you have to filter and sort an already-run Excel spreadsheet, which can sometimes lead to errors. What business problems are you solving with the product? What benefits have you ...

Field Review

What do you like best? All HR functions are integrated related to an employee are integrated into one easy to use interface. What do you dislike? The reporting capabilities are limited. Not many options to create custom or ad hoc reports. Pre-determined reports are OK - but could be more in depth. What business problems are you solving with the product? What benefits have you realized? Payroll, employee information, PTO/Vacation requests.