Zenefits Reviews in September 2026: User Ratings, Pros & Cons

Simple and Easy to use

What do you like best? Smooth experience, it's so much easier than managing it manually. Support team at benefits are a great help when needed. Zenefit's real strengths are on boarding, off boarding, health benefit enrollment and COBRA management. They get better and better with features they continue to add, i.e. FSA, Commuter Benefits, PTO, Reporting etc have been added and is seamless these days. What do you dislike? When they buy new software, they should take more time to ...

Zenefits Is Clunky

What do you like best? I enjoy that it helps me get paid from a certain company. That's about it. What do you dislike? When I was living abroad, Zenefits wouldn't allow me to put in an address that wasn't in the U.S. I had to use a family address after troubleshooting for a long time. What business problems are you solving with the product? What benefits have you realized? Payment, that's all. I get paid via Zenefits.

Great HR solution

What do you like best? I like the ability to add functionality simply by adding apps to our account. What do you dislike? Some of the training videos are too basic and long winded. Recommendations to others considering the product You should really give this product a trial. I wasn't sure at first, but I have grown to appreciate and love it. It does all of the things we were doing by hand or on a myriad of different apps and programs from one place. It has shown us the benefits of ...

Great platform that it constantly improving.

What do you like best? The platform is easy to use for employees and admin alike. It simplifies annoying HR tasks leaving time for other matters. What do you dislike? The payroll reporting could be better. There have been issues with the calculations in the past. What business problems are you solving with the product? What benefits have you realized? The benefits administration is great.

Zenefits - Manager Review

What do you like best? - Grouping of employees to managers - Collaborative notes in one-on-ones - tracking for candidates to new hires to ongoing employees What do you dislike? - user interface when it comes to the employee specific details. Ex: the navigation to the employee specific PTO is a bit non intuitive/can be simplified. What business problems are you solving with the product? What benefits have you realized? Streamlined employee management across all levels. HR has ...

Employees Love It

What do you like best? The ease of use, the apps that employees can use on their phones. What do you dislike? I am having problems with performance management - but we are new to that function so we are in a learning curve. What business problems are you solving with the product? What benefits have you realized? Timekeeping.

Thank you Zenefits!

What do you like best? Zenefits has streamlined my HR responsibilities immensely. I have been very grateful to have this tool to help me learn the ropes of everything from hiring to PTO. What do you dislike? When I first was learning about Zenefits, I reached out to get support/training and was told that didn't exist. Then, through my own digging, I found extensive options for that and it has helped a lot. It was a rough start getting support, but now they've made up for it with their ...

New to PR portion of Zenefits

What do you like best? So far I like the ease of the product. What do you dislike? The pricing was a bit high compared to industry standards. Recommendations to others considering the product Try it you may like it. What business problems are you solving with the product? What benefits have you realized? Hiring/Firing, Benefits, and now Payroll.

Good HR platform for small businesses

What do you like best? Free Lite HR platform. Aims to be a one stop shop for all HR needs and provides palatable solutions for all services. What do you dislike? Slightly more expensive then Gusto who is slowly moving into Zenefits space while Zenefits is moving into their space. What business problems are you solving with the product? What benefits have you realized? We manage our benefits and core HR through Zenefits

Great and getting better

What do you like best? I like the fact that Zenefits is always improving. I was with them when they were a free platform and now that they are paid. I am waiting for full scheduling functionality before I move on to transferring all of my human resources programs. What do you dislike? I think that their systems can be visually more appealing. It's better than most in the market, but I like something bright and clean looking. Recommendations to others considering the product Zenefits ...