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9.5

SpotScore

Zenefits - Payroll Software

Zenefits Reviews in September 2026: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.5

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Zenefits offers custom pricing plan

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Zenefits Reviews & Ratings

4.5

Very Good

Based on 520 ratings & 545 reviews

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Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terrible

(17)

Spotsaas Editor’s POV

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Handles onboarding, offboarding, payroll, and benefits administration in one workflow, reducing paperwork.

  • Desktop and mobile interfaces are accessible with minimal training.

  • Connects with productivity tools, scheduling systems, and ATS platforms for cross-platform workflows.

  • Stores employee data, benefits, time-off balances, and HR records in a single location.

  • Customer support response times are slow, with limited availability during urgent situations.

  • Some features have no customization options, restricting configuration for specific business needs.

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Showing 281-290 out of 545

LL

Loren L

08/22/19

3.5 out of 5

Zenefits = No Paperwork

What do you like best? Zenefits has reduced our paper trail by almost 100%! It allows us to complete payroll seamlessly and takes all the hassle out of new hire paperwork! What do you dislike? There is a lack of communication from the Zenefits team. We did not receive a lot of guidance when onboarding Zenefits What problems are you solving with the product? What benefits have you realized? No paper trail! Payroll is easy! Quick new hire paperwork!

AI

Administrator in Environmental Services

08/16/19

3.5 out of 5

Zenefits

What do you like best? I like that it integrates all of the things we had in different areas - Payroll, Hiring, Benefits, etc. What do you dislike? Integration wasn't as smooth of a process as we were hoping for. What problems are you solving with the product? What benefits have you realized? Giving our employees a portal in which they can access all of their W-2's, Pay Stubs, and make changes to their tax information.

AT

Alexis T

08/16/19

4 out of 5

Zenefits is great

What do you like best? What I like best about Zenefits is that the platform and user design is really easy to use. Everything is searchable quickly and I like the main admin page because it allows me to see everything all at once. It is user friendly and easy to navigate. What do you dislike? I sometimes dislike that when searching it'll pull up EVERYTHING that has one of the keywords you're looking for until you start getting really specific. What problems are you solving with ...

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AI

Administrator in Recreational Facilities and Services

08/16/19

2.5 out of 5

Zenefits

What do you like best? Zenefits is really great at housing employee information and comes with really great tutorials to give to employees on how to set up their accounts. What do you dislike? Zenefits lacked the ability to pay contract employees. What problems are you solving with the product? What benefits have you realized? Solves the issues of keeping up-to-date employee records! Response from Jennifer Washington of Zenefits edit Hi there! Have you explored ...

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LL

Lisa Lynne R

08/14/19

3.5 out of 5

Solves the payroll problem

What do you like best? Zenefits has helped us manage our payroll as well as onboarding new employees efficiently. What do you dislike? The package pricing seems to change often. What problems are you solving with the product? What benefits have you realized? We run our payroll through zenefits and it’s minimized paperwork and forgotten reporting.

RR

Robert R

08/01/19

5 out of 5

Great easy to use HR Software

What do you like best? Zenefits is a powerful and yet easy to use platform that allows us to automate HR and payroll. The mobile apps are great for allowing employees to log hours What do you dislike? Zenefits can be slow at times and the mobile apps are buggy (especially on Android) What problems are you solving with the product? What benefits have you realized? At a high level, it solves HR, Payroll, and state compliance issues. We've tried other platforms that pale in ...

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A

Anonymous

08/01/19

5 out of 5

Great HR Software!

What do you like best? Easy to use! The dashboard looks great and makes Zenefits easy to navigate. Customizable enough when we need to create different policies for different teams. What do you dislike? Sometimes the site can be a little slow. What problems are you solving with the product? What benefits have you realized? HR software

A

Anonymous

08/01/19

5 out of 5

Great easy to use HR Software

What do you like best? Zenefits is a powerful and yet easy to use platform that allows us to automate HR and payroll. The mobile apps are great for allowing employees to log hours What do you dislike? Zenefits can be slow at times and the mobile apps are buggy (especially on Android What problems are you solving with the product? What benefits have you realized? At a high level, it solves HR, Payroll, and state compliance issues. We've tried other platforms that pale in comparison.

BR

Brian R

08/01/19

5 out of 5

Great HR Software!

What do you like best? Easy to use! The dashboard looks great and makes Zenefits easy to navigate. Customizable enough when we need to create different policies for different teams. What do you dislike? Sometimes the site can be a little slow. What problems are you solving with the product? What benefits have you realized? HR software

A

Anonymous

07/31/19

5 out of 5

Thank you Zenefits!

What do you like best? It is a super easy to use tool for all hiring and firing needs. Not only did I pick it up in less than a day - the support staff they have goes above and beyond to help! What do you dislike? I've noticed sometimes it will populate an employee twice when I'm trying to onboard but that's a simple fix on my end. Recommendations to others considering the product: I highly suggest using Zenefits for your company, it's made our lives much easier when it comes to ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].