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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits offers custom pricing plan

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 271-280 out of 545

NA

Nicolas A

09/26/19

3 out of 5

Starting Up Strong But Lacking Some Critical Features

What do you like best? I like the interface. It's very user friendly and uncluttered which makes it more inviting to use. What do you dislike? There are issues in terms of privacy for trans and non-binary staff who use the software because of the information that is available to HR through the system. It requests information like sex/gender which I am unclear as to why that would be necessary for our HR department to have full access to. I also think it would be great if they ...

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JM

Jenna M

09/20/19

4.5 out of 5

Zenefits has major benefits!

What do you like best? Zenefits has streamlined our on boarding process and has really enhanced our overall employee experience. What do you dislike? Zenefits does not integrate with our payroll as fully as promised. What problems are you solving with the product? What benefits have you realized? Open enrollment, employee portal and on boarding!

UI

User in Investment Management

09/19/19

4 out of 5

Easy to use benefits program

What do you like best? All in one platform, easy to use and track What do you dislike? The functionality is a little disfunctional What problems are you solving with the product? What benefits have you realized? Good

DN

Damian N

09/17/19

5 out of 5

Best human resource software for growing companies.

What do you like best? This system allows our employee onboarding process to be completely automated and electronic. It is very easy to use and has streamlined our hiring process. It's easy to use for both employees and administrators. What do you dislike? It is a very good software for human resource however, sometimes it is difficult to for managers to access all the details of employees. Recommendations to others considering the product: It has been really good for us in ...

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J

Judith

09/13/19

5 out of 5

Transparency and organizing abilities

PROS & CONS What are the best aspects of this product? With Zenefits we can make our on-boarding process easy for us and new employees. I like that everything is streamlined and in one place. I’m really happy that there is platform that provides this kind of support. We can easily pick up new plan and get everyone signed up. What aspects are problematic or could work better? We have to send docs to payroll provides because we cannot run the payroll through the system. What ...

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C

Catherine

09/10/19

5 out of 5

Perfect to use in a small business.

PROS & CONS What are the best aspects of this product? Zenefits does an incredible job connecting two essential HR features for small businesses: basic paperwork and benefits. Aside from making administration a lot easier, the info offered is done in a nice format. Being an employee, I'm able to go through this app and swiftly make allowances changes on my tax form or look into my W-4 without reaching HR. What aspects are problematic or could work better? Zenefits could use some ...

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I

Isabel

09/05/19

4 out of 5

An application that has enhanced our HR processes

PROS & CONS What are the best aspects of this product? The most obvious advantage of Zenefits is its user-friendly interface. Because of it, I can maximize its functions even though I have no previous understanding of the app. It even allows me to remain productive despite not being online all the time. As such, our company has looked at it as our HR virtual assistant that has made everyone more efficient, thus saving us time and a lot of effort. Zenefits does not fail when it comes to ...

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LA

Lindsay A

08/29/19

5 out of 5

Does everything I need it to!

What do you like best? Smooth and seamless from a user standpoint. I am able to view all relevant information and toggle it as needed. It follows through on all offerings that I have access to. What do you dislike? Sometimes it runs slow, and since it's not an HTML/CSS page I can't click on links to open them in new tabs, it can only open links in the same frame/page. Recommendations to others considering the product: Good solid platform, does all I need it to do as a user ...

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KT

Kiet T

08/26/19

4.5 out of 5

Zenefits HR Platform

What do you like best? I like Zenefits hiring and time & attendance features the most. What do you dislike? I'm kinda' lost with payroll tax on Zenefits as I spend so much time to sort out with payroll tax. I just hope Zenefits will handle payroll tax from A to Z for us. I got 1 incident about the tax rate change for TX Unemployment, but I didn't know that I need to go in update. And I got penalized for it. :( Anything else on payroll feature at Zenefits is wonderful and helpful. ...

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LL

Loren L

08/22/19

3.5 out of 5

Zenefits = No Paperwork

What do you like best? Zenefits has reduced our paper trail by almost 100%! It allows us to complete payroll seamlessly and takes all the hassle out of new hire paperwork! What do you dislike? There is a lack of communication from the Zenefits team. We did not receive a lot of guidance when onboarding Zenefits What problems are you solving with the product? What benefits have you realized? No paper trail! Payroll is easy! Quick new hire paperwork!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].