9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 741-750 out of 1759
MP
Monica P
06/27/22
"Fast Resolution"
What do you like best about Zendesk Support Suite? I was able to get assistance quickly for the issue I was having and quickly resume by duites. The intergration with Talkdesk makes it close to impossible to preform my job when it's not working
MS
Michelle S
06/27/22
"I love the functionality of Zendesk"
What do you like best about Zendesk Support Suite? Overall, I love the functionality of Zendesk. However, there are some changes made with the last update that I've not too happy about.
AU
Anonymous User
06/27/22
"They got back to me quickly and with great detail on how to fix my login issue"
What do you like best about Zendesk Support Suite? The chat support. I had it up while I was completing other tasks. This was perfect for what I was needing because I had to jump on a staff meeting and was unable to talk on the phone so having the option for chat support was fantastic!
RG
Ray G
06/27/22
"Satisfaction for using Zendesk"
What do you like best about Zendesk Support Suite? Ticketing and response to our customer, best for coordinations What do you dislike about Zendesk Support Suite?
MM
Monserrat M
06/26/22
"Great support"
What do you like best about Zendesk Support Suite? They are quick to help and try to assist at their best, when they find the situation but is hard for them to follow you until you have show them proof as if they were not understanding you.
NS
Neo S
06/25/22
"Best support"
What do you like best about Zendesk Support Suite? Feature about the chat support i like the most What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/25/22
"Quick and prompt resolution. Thank you Venn!"
What do you like best about Zendesk Support Suite? Quick resolution / working in tandem was extremely helpful What do you dislike about Zendesk Support Suite?
AU
Anonymous User
06/24/22
"Great service"
What do you like best about Zendesk Support Suite? Over the past 3 years, I have found Zendesk to be a very useful system. Its quick and easy functionality makes dealing with customer queries simple and efficient.
AU
Anonymous User
06/24/22
"Good product.Can do a better job at UI/UX"
What do you like best about Zendesk Support Suite? Ticket management, Customisable. Apps integration What do you dislike about Zendesk Support Suite?
JJ
John J J
06/24/22
"ZenDesk is a very robust scalable solution"
What do you like best about Zendesk Support Suite? I like the configuration options that ZenDesk offers. It is extremely granular which helps me to support the various teams that use it. The UI is very intuitive as well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].