7.9
SpotScore
Zendesk Sunshine Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service with Sunshine's modern design.
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Starts from $19 / User / Month, also offers free forever plan
Zendesk Sunshine Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Sunshine is built for teams managing customer conversations across multiple channels—email, WhatsApp, live chat, SMS. Before shortlisting, verify that your existing tools integrate via Zendesk's API or pre-built connectors. The platform handles ticket routing and assignment well, but custom workflow logic often requires configuration by someone with ...Read more
Zendesk Sunshine pros and cons
Interface requires little to no training for basic usage.
Consolidates customer tickets, chats, and emails in one system.
Open APIs allow integrations and customizations for tailored customer experiences.
Omnichannel support covers third-party chatbot platforms and multiple social communication channels.
Advanced features and configuration can be daunting for new users without training.
Transaction-related data handling is limited and needs improvement.
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Showing 21-30 out of 53
MA
Marco A
06/15/22
"Zendesk bom demais!"
What do you like best about Zendesk Sunshine? Zendesk auxilia de uma forma intuitiva nos atendimentos e nos preparativos. What do you dislike about Zendesk Sunshine?
AU
Anonymous User
02/19/22
"Best OmniChannel Chat Platform"
What do you like best about Zendesk Sunshine? Best platform for omnichannel chat experience. Can Integrate with third-party chatbot platforms like DeepConverse, Ada etc.
JM
Johan M
01/17/22
"Fast and easy to connect"
What do you like best about Zendesk Sunshine? The quick way in which the CXP team can adapt to the tool and ease of uploading macros, we use many tools as Zapier or a menu bar like Okta for integrate all the apps.
AU
Anonymous User
01/06/22
"Good but not amazed"
What do you like best about Zendesk Sunshine? the ability to check customer data and where is stored What do you dislike about Zendesk Sunshine?
AU
Anonymous User
10/25/21
"Absolute scam, horrible customer service, shady business practices."
What do you like best about Zendesk Sunshine? They could not get their services integrated without thousands of dollars in software buildouts, yet they won't let us cancel our membership until the full terms of the agreement have expired, resulting in a loss of over a thousand dollars.
AU
Anonymous User
08/06/20
"Very good tool, but it could be better in some ways"
What do you like best about Zendesk Sunshine? easy to use, intuitive and user friendly interface What do you dislike about Zendesk Sunshine?
AI
Administrator in Consumer Services
08/06/20
"Very good tool, but it could be better in some ways"
What do you like best? easy to use, intuitive and user friendly interface What do you dislike?
AU
Anonymous User
08/06/20
"Very good tool, but it could be better in some ways"
What do you like best about Zendesk Sunshine? easy to use, intuitive and user friendly interface What do you dislike about Zendesk Sunshine?
AI
Administrator in Consumer Services
08/06/20
"Very good tool, but it could be better in some ways"
What do you like best? easy to use, intuitive and user friendly interface What do you dislike?
LG
Lowin G
12/18/19
"a great way to stay connected"
What do you like best about Zendesk Sunshine? This platform has enchanted me very much really helps me to have a better communication with my customers and users when they need it without really having any inconvenience and without having to pay a million dollars for a platform that offers me practically the same this platform has been great.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].