7.9
SpotScore
Zendesk Sunshine Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service with Sunshine's modern design.
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Starts from $19 / User / Month, also offers free forever plan
Zendesk Sunshine Reviews & Ratings
Are you using Zendesk Sunshine?
Spotsaas Editor’s POV
Zendesk Sunshine is built for teams managing customer conversations across multiple channels—email, WhatsApp, live chat, SMS. Before shortlisting, verify that your existing tools integrate via Zendesk's API or pre-built connectors. The platform handles ticket routing and assignment well, but custom workflow logic often requires configuration by someone with ...Read more
Zendesk Sunshine pros and cons
Interface requires little to no training for basic usage.
Consolidates customer tickets, chats, and emails in one system.
Open APIs allow integrations and customizations for tailored customer experiences.
Omnichannel support covers third-party chatbot platforms and multiple social communication channels.
Advanced features and configuration can be daunting for new users without training.
Transaction-related data handling is limited and needs improvement.
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Showing 11-20 out of 53
JM
John Mark G
06/07/23
"Zendesk Review"
What do you like best about Zendesk Sunshine? Easy to use and very helpful when it comes contacting clients and other people. What do you dislike about Zendesk Sunshine?
DM
Desiree M
05/24/23
"Unleashing Sunshine on Customer Experience"
What do you like best about Zendesk Sunshine? Zendesk Sunshine stands out as a shining beacon in the CRM software landscape, and I have been thoroughly impressed with its capabilities. Its biggest strength, in my opinion, is its open and flexible architecture, which allows for seamless integrations and customizations. This, coupled with the ability to create a comprehensive and unified view of customer interactions across different channels, empowers businesses to deliver exceptional ...
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PS
Patrick S
05/01/23
"Zendesk: getting things fixed"
What do you like best about Zendesk Sunshine? When I really need help, I can easily send an eamil to my companies zendeso and open a ticket. What do you dislike about Zendesk Sunshine?
AH
Amanda H
04/19/23
"User friendly"
What do you like best about Zendesk Sunshine? The ease of use to find the features in the home screen. What do you dislike about Zendesk Sunshine?
AH
Amanda H
04/19/23
"User friendly"
What do you like best about Zendesk Sunshine? The ease of use to find the features in the home screen. What do you dislike about Zendesk Sunshine?
JT
Jericho T
10/22/22
"Finally found the one, Zendesk Sunshine"
What do you like best about Zendesk Sunshine? I'm happy I came across Zendesk Sunshine. It is simple to use. It keeps track of all of my tickets. Even when participating in a live chat, you can send emails. It enables me to communicate with my clients and users more effectively and efficiently whenever they need it. Customers like how quickly we respond to their communications.
JS
Julio S
09/01/22
"SunCO is like a must have tool for Zendesk Agent Workspace"
What do you like best about Zendesk Sunshine? SunCO is the most efficient way for you to have access to a set of APIs to make connections in your social channels connected to Zendesk. With this it is possible to create a series of innovative experiences in the contacts of our customers.
JS
Julio S
09/01/22
"SunCO is like a must have tool for Zendesk Agent Workspace"
What do you like best about Zendesk Sunshine? SunCO is the most efficient way for you to have access to a set of APIs to make connections in your social channels connected to Zendesk. With this it is possible to create a series of innovative experiences in the contacts of our customers.
AU
Anonymous User
07/05/22
"Works great, issues are rare"
What do you like best about Zendesk Sunshine? It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up customer accounts or other employees is easy, the whole system just works and runs really well.
AU
Anonymous User
07/05/22
"Works great, issues are rare"
What do you like best about Zendesk Sunshine? It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up customer accounts or other employees is easy, the whole system just works and runs really well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].