Zendesk Chat Reviews in July 2026: User Ratings, Pros & Cons

"ZenDesk: an excellent tool for live chatting"

What do you like best? My favorite part about using Zendesk is how simple it is for myself to use and interact with my customers. There is never a time that I am in the dark about whether a customer has responded. It integrates well with our proprietary CRM software as wel. What do you dislike? Personally, the customer experience could be improved. My company primarily deals with older folks who are unaware that you need to press enter to chat. There is no option to add a send button to the ...

"ZenDesk: an excellent tool for live chatting"

What do you like best? My favorite part about using Zendesk is how simple it is for myself to use and interact with my customers. There is never a time that I am in the dark about whether a customer has responded. It integrates well with our proprietary CRM software as wel. What do you dislike? Personally, the customer experience could be improved. My company primarily deals with older folks who are unaware that you need to press enter to chat. There is no option to add a send button to the ...

"Zendesk-Why I love this tool"

What do you like best? Zendesk chat has been a very useful tool to us because it has helped us in increasing conversion rates. We are able to chat in real time with our customers and potential customers. It is hard for clients to call directly but with zendesk chat embedded on our website then we are able to engage our clients more. It is an easy tool to use and one does not require any training. It is an affordable too and it even have the free trial. Zendesk is a great software for the ...

"I would recommend zen desk chat"

What do you like best? I like that zendesk is used by so many companies so it is familiar and easy What do you dislike? I dislike the connectivity issues which sometimes occur with it Recommendations to others considering the product: No advice at this time. What problems are you solving with the product? What benefits have you realized? I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open

"Zendesk experience has been positive "

What do you like best? The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box. What do you dislike? I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly What problems are you solving with the product? What benefits have you realized? It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly

"Easy"

What do you like best? I like how easy it is to use and set up. Quick contact and you can organize your work well too. What do you dislike? I don’t really think I have anything about it I don’t like What problems are you solving with the product? What benefits have you realized? Easier to chat with clients and participants at my job.

"Great service"

What do you like best? I like how quick and easy they make getting help or questions answered What do you dislike? Sometimes you still got to call and talk to a person because so issues cant be resolved What problems are you solving with the product? What benefits have you realized? Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered

"The User Friendliness of ZenDesk Chat"

What do you like best? I love the fact that the system allows you to do so many things in one software, emails and chat. What do you dislike? The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way. What problems are you solving with the product? What benefits have you realized? Very solid way to communicate with customers, without having to set up our own chat system software.

"Zendesk Chat Review"

What do you like best? When you want to communicate online with your clients Zendesk Chats have proved to be helpful. It is easy to use and implement as someone who doesn't have experience can chat without struggle. What do you dislike? The main disadvantages that Zendesk Chats offer is that it is hard to connect the chats with the emails. Coming from chats to email is somehow hard as the chats can only be available when the visitor chats again. Recommendations to others considering the ...

"Review on Zendesk Chats"

What do you like best? Zendesk chats is the best option when it comes to online chats. The software allows you to chat with multiple clients at the same time. It welcomes the visitor with an encouraging message. When it comes to installation, its easy to install and use. What do you dislike? When there are many chats is hard to know the visitors chats unless they send a message again. Recommendations to others considering the product: If you company offers customer support help , the best ...