Yotpo Reviews in June 2026: User Ratings, Pros & Cons

Does all the hard work for you

PROS & CONS What are the best aspects of this product? Yotpo does a lot of tasks for us. It sends out emails to customers to get reviews from them, offers our coupon codes to users, and automatically publishes reviews on our website and social channels. It was easy to integrate the app with BigCommerce and we did not require IT expertise or a lot of time to add the software on our site. The app looks good on our product page and blends smoothly with the design and layout of our online ...

Great way to moderate reviews! Recent change isn't helpful though

What do you like best? I really like how you can filter the reviews based on review score, date, etc. It's also great that one Yotpo account can support multiple store platforms, and they're easy to switch between. It's also easy to send what's called "targeted review requests" so you can ask for more reviews from your customers, and Yotpo gives you good advice about that. Their support staff is friendly, too. What do you dislike? A recent change is annoying--you can no longer see ...

Great ways to get reviews, but ...

What do you like best? It's easy to create and send emails to get reviews, and the Yotpo best practices for review solicitation and email content really work. What do you dislike? You can't save emails as templates to send over and over again; you have to re-create the email every time you want to send a new solicitation. Recommendations to others considering the product: You need to be aware that the email process, though effective, is not altogether intuitive, and you may ...

Great out of the box

What do you like best? I love that even without styling applied, the front end part of Yotpo looks professional. This is great if you don't have time to work on the styling just yet. It also is so easy to separate out the different stores that we use it for, as well as our staging environment. The customer service is unparalleled and answers all of our questions in a timely manner. What do you dislike? I was not able to figure out exactly how the mail after purchase specifically ...

Moderator Review

What do you like best? Email notifications and the ease of the platform's interface. What do you dislike? The platform could be glitch at times, it also does not have a system for reminding moderators about old un published reviews. Search and filter section doesn't always work properly. What problems are you solving with the product? What benefits have you realized? We are using yotpo to source reviews from customers that we are not able to house and filter internally.

Lost all reviews

PROS & CONS What are the best aspects of this product? Following up with customers who did not add a review after they purchase. Free version is ok (no user generated photos included) What aspects are problematic or could work better? It slows down the site. Remove their logo (it makes you look cheap, like a free app). Extremely expensive. You loose your reviews if you do not continue with the paid version. When we stopped paying, we could not go back to the free version, our ...

Great Product, If you're Compatible

What do you like best? nice dashboard, easy to use, increased reviews What do you dislike? We aren't exactly sure what the issue was but the plug in to SparkPay did not work well, while we saw an increase in reviews we experienced server errors frequently and found out that it was due to the Yotpo plug in Recommendations to others considering the product: Just make sure it is 100% compatible! What problems are you solving with the product? What benefits have you ...

Sluggish, Expensive, Good Features

What do you like best? I was an early adapter when many features which are now pay-for, were free. The system is rather easy to use, and there are some nice features. I like how they have a free-feature with a tuned-down version of the pay-for features. Jay was impressive when I spoke to him on the phone on a couple of instances. He took the time to really review my account and understand a few things before calling me. I really did appreciate his approach and rapport. When I spoke to ...

Formerly Great, Now a Mass of Paywall Barriers to Great Functions.

What do you like best? I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features. What do you dislike? Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an ...

Easy implementation, fair pricing

What do you like best? Yotpo was incredibly easy to implement, even without a CMS. What do you dislike? The integration to send reviews to Zendesk for CSRs to handle is not included in the premium membership. What problems are you solving with the product? What benefits have you realized? Yotpo has enabled our business to publish reviews on product pages which positively impacts customer experience on our website.