Yotpo Reviews in June 2026: User Ratings, Pros & Cons

The Best

What do you like best? Yotpo has really help us to grow. Yotpo does not only have systems designed for big companies but small companies as well. They are one kind of a company, that actually think about their customers. We happy to use Yotpo, and we plan using them in the years to come. What do you dislike? Its Perfect, i really dion't have any dislikes What problems are you solving with the product? What benefits have you realized? We've been able to get customers ...

Must have service for serious business

What do you like best? Their service is just awesome and advanced to collect review from the customer. What do you dislike? The coupon message cannot be redesign or edit. Recommendations to others considering the product: easy and hassle-free service to collect review from the customer. What problems are you solving with the product? What benefits have you realized? We are developing visitor trust by collecting product review to convert them to the customer.

We like using Yotpo.

PROS & CONS What are the best aspects of this product? We're operating as a small business selling waterproof phone cases. So, it's important for us to have reviews. We've been making use of Yotpo for more than a year and we never regret it. Its sent review request email has made things simple for our customers to do their reviews. What aspects are problematic or could work better? We have nothing to hate with tool. The organization has been a tremendous help for us. Anything being ...

I'm having a hard time coming up with anything negative from YotPo.

PROS & CONS What are the best aspects of this product? Account success managers and support from YotPo are top notch. We now currently own three account managers. All of them have been good to us so far. Widgets and integration capabilities are awesome. Unfortunately, not all users can see other things that make this tool so great (marketing, statistics, analytics, etc.). What aspects are problematic or could work better? Some of the stuff they have are so technical, it's difficult ...

Everything from this software is fantastic!

PROS & CONS What are the best aspects of this product? Despite the absence of its styling, the front part of Yotpo still looks polished and professional. This is a good thing especially if one is too busy working on their image styling. It's very simple to divide the varying stores and our current staging environment with this. What aspects are problematic or could work better? I couldn't really figure out how to precisely mail after a purchase has been made. It worked initially but ...

Hard to think of any drawbacks to YotPo

What do you like best? Yotpo's support and account success managers have been second-to-none. We've now had three account managers, but all of them have been great. (From my understanding, they have all moved up in the company.) Their integration and widgets are fantastic, but a lot of the things shoppers don't see are what keeps YotPo at the top of the industry (analytics, statistics, marketing, etc.) What do you dislike? Some of the technical aspects are tough for me. Such as ...

Best of Breed!

What do you like best? Briefcase.com is a 20+ year old ecommerce business and we've worked with our share of review platforms. Yotpo is the best in the business! What do you dislike? In the beginning, support response quality and turnaround time wasn't what it is today. They aren't the cheapest! What problems are you solving with the product? What benefits have you realized? Yotpo's stellar software instantly provides our customers a higher level of confidence when shopping ...

Best Review Platform Out There

What do you like best? After prospecting a handful of companies, YotPo had the best tech, sales calls, and least aggressive sales reps. They were also one of the only companies I talked to that said 'the reviews are yours, if you ever leave YotPo, we won't hold them hostage'. What do you dislike? I wish pricing could be a bit more competitive, but you get what you pay for. What problems are you solving with the product? What benefits have you realized? A way to collect ...

Great for tracking product reveiws

What do you like best? The layout is very user friendly and seamless, the daily updates on new reviews and the option to respond to inquiries and questions is very useful. Our customers like that they can respond to each other’s questions and reviews and the ablility to post to multiple sites at once What do you dislike? I honestly don’t have anything that I dislike about this platform. Overall everything is very good and seamless What problems are you solving with the product? ...

Beware: Overpriced

What do you like best? Good functionalities. Good product except this is beyond any small companies' reach. Too expensive just to get customer reviews. What do you dislike? They don't reveal their pricing before giving a demo. Then hit you with a $8K upfront ask. They charge way to much and lock you into a yearly contract which you can't get out or stop mid way if not satisfied. Recommendations to others considering the product: Be more honest: Lower the price to ...