Yotpo Reviews in June 2026: User Ratings, Pros & Cons

Great reviews platform for small business

What do you like best? The easy to use interface and friendly helpful staff. What do you dislike? A little more flexibility in customization of the design aspect into your website. Recommendations to others considering the product: Easy Setup, Easy Admin, Awesome Support What problems are you solving with the product? What benefits have you realized? Automating the reviews process with our customers and giving them a chance to offer their comments on the products ...

Straight forward website and social reviews

What do you like best? Yotpo is a relatively straight forward and stripped down ratings and reviews platform for brand websites and social media. Features and functions are pretty straightforward and tool is easy to get up to speed with. What do you dislike? It’s a little clunky compared to more robust Instagram/ social media UGC tagging, rating, and review platforms like Curalate. The platform can be slow to load or buggy. Recommendations to others considering the product: ...

Organizational Customer Service Problems

We've had a flat out horrible experience with YotPo and their new acquire Swell. Our customer success manager is none of the sort... We were told that a 3-week delay in our project (that we were never alerted to) was due to redistributing resources from our account to another where they were needed more. I would be fired from my own job for telling a client this.Did we feel valued? No.Did we get what we paid for? Hardly. Our program was down for weeks with no explanation, AFTER our ...

good commerce marketing cloud with solid features

What do you like best? It is a module to capture comments and customer ratings in the product sheets, is a very useful tool to centralize and quickly respond to the comments of customers of your online store. This plugin also inserts the stars along with the number of ratings just below the title on the product page. In this way at a glance the visitor can see the average level of valuation of that product. You can access the control panel (Yotpo Dashboard) and you can see that it ...

Everything you could want from a Review platform... And more!

What do you like best? The User Interface and how well trained the staff are. What do you dislike? I wish it could somehow pull through Facebook images that our Followers submit or tag us in! Recommendations to others considering the product: Make sure you dedicate time to learn as much as you can about Yotpo. It's not that it is a daunting product to use, it's actually very intuitive, it's the fact that a lot of Yotpo's features work really well together and small changes ...

The product is great but support is pants

The product is great, but the customer service for UK users is absolutely shocking. They give you a ticket number and no way to login and track the ticket progress. Come guys sort it out.

Became insanely expensive

What do you like best? Its easy to use and our customers are pretty good at leaving reviews. It also shows the star ratings pretty clearly. What do you dislike? Its insanely expensive. They 10x their pricing to a point where it isn't feasible. Recommendations to others considering the product: insanely expensive What problems are you solving with the product? What benefits have you realized? Leaving reviews for our store

Customer Service Seems Nonexistent

Reached out to customer service with a question I could not find through their "Help" forums. I have been waiting a full week, and I still have not heard from customer service. I followed up multiple times and still nothing. I am using their free version, so I assume that's why they will not respond, but it does not make me want to upgrade to their paid services. With this lack of communication, I would be weary to pay for anything of their services.

Great app

What do you like best? I love how they automatically send review requests to my customers and them post it directly under the corresponding product letting people know it’s from a verified buyer What do you dislike? Sometimes it’s hard to get my customers to actually do the reviews - but I guess that’s not app’s fault. Still some kind of incentive for competing might be helpful Recommendations to others considering the product: Give it a try! It’s easy to set up and use and ...

Service Unlike Any Other

What do you like best? Yotpo Support was there for our business, even on a holiday! Our implementation of stars on product pages/categories was hurried and they worked directly in our site and with us to find the solution. What do you dislike? Getting up and running has been slow and requires a lot of hand-holding, but with time it will be worth it. Recommendations to others considering the product: It's worth it What problems are you solving with the product? What ...